We stayed a few days in May and were not disappointed by this older luxury property. The staff were very professional and helpful and we were always greeted when returning after sightseeing. Rooms were very comfortable, quiet and the location was fantastic for walking around central Lima. There is a very good shopping mall next door to the hotel with...
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We are a Starwood Preferred Guest so was able to get a room on the 19th floor. Nice and quiet up there. The breakfast was very good and the staff were also very helpful. Location is pretty good. We were able to walk to the main square's in Lima with no problems. There is a outdoor mall right next door...
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Dear Sirs,
Thank your for your review and we really appreciate your comments. We are very happy to know that you enjoyed your time in our hotel. It's always great to hear that our guests enjoy themselves during their travels.
Thank you again, and we hope to have the opportunity to welcome you again in the near future.
Sincerely,
Wilma...
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Staff were incredibly nice, very helpful and happy to offer advice and recommendations on places to see and restaurants to visit.
We stayed in one of their Club Rooms, with access to the Club lounge. Complimentary breakfast was included, as were cocktails in the evening. Bathroom was small, the bed was very comfy, and there was a great view. However,...
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Dear Sirs,
Thank you for writing a review about your stay in our hotel. Your comments are very important for us so we know how we can improve the quality of our services. We really appreciate such positive comments regarding our staff.
At this moment our property has been renovated 80% and we are going to continuing in order to...
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The hotel is located in the middle of government area. There are colonial buildings and museums around the hotel. But this is not a tourist area. The hotel is quite good and staff are very friendly. The restaurant is excellent. However this hotel is certainly not as opulent as other Sheratons. The interior looks somewhat old and the decoration could...
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Dear Sirs,
Thank you for visiting our hotel and taking the time to share your experience. The feedback from our customers is the most valuable advice we can receive.
We hope to have the opportunity to welcome you again in the near future.
Sincerely,
Wilma María Arévalo
Director of Guest Services and Public Relations
Sheraton Lima Hotel & Convention Center
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Decent comfortable rooms and hotel with typical corporate decor and atmosphere. Good facilities. Unfortunately we had a few issues whilst staying there, they managed to let our room to some other guests who came into the room whilst we were resting and woke our baby. Apparently there was something wrong with their computer system. Good option if you want somewhere...
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Dear Sirs,
Thank you for taking the time to let us know your feedback through Trip Advisor and also for your preference to our brand. Your comments certainly assist us on a continuosly process of improvement
Please accept our sincerely apologizes for the inconvenience you had during your stay in our property.
Looking forward to host you soon.
Kind regards,...
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I stayed here on my first trip and had a suite with a full living room, 2 bathrooms, bedroom, etc. The food was decent, no complaints, but on the 4th night I had food poisoning from the Argentina Beef in the restaurant. Was sick the rest of the trip, but the hotel sent up a doctor- no charge, gave me...
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Dear Sirs,
Thank you for taking the time to let us know your comments regarding your stay in our hotel through Trip Advisor.
Thank you very much for your kind comments and for your preference to our brand.
Looking forward to host you soon.
Best regards,
Wilma María Arévalo
Director of Guest and Public Relations
Sheraton Lima Hotel & Convention...
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Very comfortable rooms - was ugraded. Area right around the hotel is so-so, with nothing to do at night in walking distance. However, it is walking distance to the historic center, which is very convenient. Also, if you are a Starwood member, it is only 4,000 points for a free night, which is a very good value.
Dear Sirs,
Thank you for let us know your comments through Trip Advisor. It was a pleasure to note you have enjoyed your stay in our hotel.
We hope to have the oportunity to welcome you again in a near future,
Cordially
Wilma María Arévalo
Director of Guest Services & Public Relations
Sheraton Lima Hotel & Convention Center
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In the last years, many people in Lima suggested that foreigners should not stay in this hotel. The reason: the surrounding area, close to downtown, used to be unsafe, and noone wants guests to be harrassed or attacked or have them see misery, drug addicts etc.
Those times are clearly over.
What used to be the first modern grand hotel...
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Dear Sirs,
Thank you for taking the time to write a review. We are very glad to learn that you enjoyed your visit with us and if you return to Lima you will stay again in our hotel.
We look forward to seeing you soon.
Cordially,
Wilma María Arevalo
Director of Guest Services & Public Relations
Sheraton Lima Hotel &...
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had room #815 and all i can say is that we were pleasant with the room and service! even though it is a big hotel; the quality of service was very good; quick check in, breakfast was plenty of good yum things to eat , nice large pool, big sized rooms, the bathroom was a plus , we will definetly...
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Dear Sirs,
We read your review and we are happy to know that you had a wonderful stay in our hotel.
Thank you so much for staying with us and we hope to welcome you in the near future.
Sincerely,
Wilma María Arévalo
Director of Guest Services & Public Relations
Sheraton Lima Hotel & Convention Center
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We flew into Lima and found this to be a great hotel for basing out of for our trip. We wanted to take in the sights in Lima, but also wanted to visit Caral (the oldest city in the America's with pyramids dating back to the time of the Egyptian pyramids) after seeing a National Geographic program on the sight....
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Dear Sirs,
Thank you for taking the time to let us know your comments through Trip Advisor. We were delighted to hear that you enjoyed you stay in our hotel.
Thank you for staying with us and we hope to welcome you again in the near future.
Sincerely,
Wilma María Arévalo
Director of Guest Services & Public Relations
Sheraton Lima...
More
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