1) didn't send confirmation email 2) limited/erratic hot water 3) poor breakfast 4) took on average 10 to 15 minutes to answer the door 5) no toilet paper in room 6) very noisy 7) extremely poor communication between staff 8) no agreement on price 9) only one staff member able to use credit card machine 10) ^this member of staff... More

Very poorly run hostel. The showers are not hot. People were checking in to the dorms at all hours of the night. It was in generally dirty state. The staff are not friendly. Another guest complained of having stuff nicked from inside a private room when I was there. There are a LOT of options in Cusco. I moved from... More

We were disappointed at first with this hostel, expecting more from a HI hostel. The receptionist didn't seem to have our booking which we made on line, but we were allocated a room on the 1st floor as we requested which was good. The room was ok, and as our bathroom was the closest to the boiler, we had hot... More

Really expensive room compared to the property of the bathroom and the noise at morning. Problem with the hot water. Personal of the hotel not really friendly except the night caretaker.

Good value for money. Bathroom was a bit drafty, but hot water works. Near a karaoke place - so unless you really are so tired (which after the Inca Trail you will be) you might be kept awake! A bit of a walk to the Plaza de Armas, uphill too. Staff was helpful and they can help store luggage for... More

Cheap, good location and service, excellent beds. Only for sleeping. The rooms are terrible, didn't have a single plug socket, a tiny tv, the bath was a disaster.