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All 129 Cusco hotels »

Sonesta Hotel Cusco

3.5 of 5
El Sol 954, Cusco, Peru
Hotel amenities
Sonesta Hotel Cusco
Ranked #69 of 129 hotels in Cusco
3.5 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    5
    20
    12
    1
    3
Date Rating
New York, New York, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 19 February 2012

Clean, modern rooms with good bathrooms. Breakfast buffet was fair relative to other comparably priced hotels in Peru. Location is a bit aways from Plaza de Armas, but it is a very short taxi ride (5 soles) to hotel. It is across the street from artesan market and train station for Machu Picchu.

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Orange, California
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 January 2012
3
people found this review helpful

The Sonesta brought me back to my youth. We lived in an old home as child and we had to be sure that no one was flushing the toilet when taking a shower because the water temperature would get hot. That is how it felt whenever my girlfriend or I took a shower. The water would be just how we... More

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Miami Beach, Florida
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 January 2012
3
people found this review helpful

The Sonesta Hotel is a hotel with a potential to provide better servIce if will solve the construction noise and to establish a shuttle to the main square where all restaurants and stores are. The distance is about 7 large blocks that by night is not a good choice. The front desk service needs to be overall better prepared for... More

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Monza, Italy
Senior Contributor
22 reviews 22 reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 4 October 2011
1
person found this review helpful

We stayed in this hotel 4 night as we were part of a tour of Peru with 4-5 stars hotels. We experienced a lot of problems but mainly there's a problem with hot water which is not acceptable for an hotel of this category. Location: the hotel is located in the city, 20 minutes walking from the centre - about... More

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QAM-SHCusco, Quality Assurance Manager at Sonesta Hotel Cusco, responded to this review
17 October 2011

On behalf of the directors of the hotel we apologize and feel embarrassed by the inconvenience you had during your stay with us. We are working to improve this kind of difficulties that affect our service. The information provided is very important and useful to guide our service to meet the highest standards for each day of a better way... More

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Altea, Spain
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 9 September 2011

We had to change rooms three times: the first one, on the second floor, looked onto a junk roof that would give access to the room to a thief from the outside. The second one, also on the second floor, had such openings between the windowframe and the wall that an icy draft made it uncomfortable. The third one, on... More

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QAM-SHCusco, Quality Assurance Manager at Sonesta Hotel Cusco, responded to this review
17 October 2011

Receive a warm greeting, sincerely regret the deficiency that presented during their stay with us for the maintenance of the rooms as the phone in the bathroom the fallacy that we know and believe that we are working to correct it promptly. Please let me tell you that for the next year we will have all necessary equipment in the... More

Palo Alto, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 August 2011

sonesta was lovely. clean, helpful staff, good breakfast. the rooms were clean and modern, the only complaint was that the sheets were not very soft and there wasn't a lot of ventilation in the room. beautiful lobby, computers/internet access, wifi. i would recommend and stay there again for sure.

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QAM-SHCusco, Quality Assurance Manager at Sonesta Hotel Cusco, responded to this review
17 October 2011

Receive a warm greeting from Sonesta Hotel - Cusco, it was a pleasure having you as our guest and thank you very much for your comments. It is this way we realize what our strengths and we work on continually improving our weaknesses. Thank you for choosing us and were very attentive to your next visit to your house. Best... More

Hoboken, NJ
Top Contributor
72 reviews 72 reviews
Reviews in 28 cities Reviews in 28 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 15 May 2011
1
person found this review helpful

This is a very nice property. It has very nice modern rooms, comfortable beds and nice all marble bathrooms (also very clean and bright). The breakfast is very adequate and served in their restaurant, which is quite attractive. The staff were very friendly and accomodating. The drawbacks to this hotel are 1. its location--- while only a 15 minute walk... More

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See 5 more reviews by Kenbob for Cusco
QAM-SHCusco, Quality Assurance Manager at Sonesta Hotel Cusco, responded to this review
17 October 2011

Yours sincerely Sonesta Hotel Cusco, we welcome your comments, this information is very valuable to us and allows us to deliver a quality service to all our distinguished guests. We hope to visit again and any concerns, suggestions or additional comments please contact, will be a pleasure to serve you. Best regards, Nuñez Candy Alejos qamshcusco@sonestaperu.com More

Washington DC
Senior Contributor
41 reviews 41 reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 21 January 2011

The hotel was under renovations when we stayed here, so the hotel is a work in progress. Our room was newly renovated, and was really lovely. Great bathroom! It had a balcony that looked out on the main street which we really liked (there was a parade during our stay...so we had an amazing view from our room of all... More

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Bogota, Colombia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 January 2011

I stay for a three night stay finding it very confortable, nice and trendy with all the conforts of a 4 star hotel. Almost new rooms with new carpets, LCD with cable. Its location is around a 10 min walk to the plaza de armas, not a problem by night if you prefer to take a cab in & out... More

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London
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 27 November 2010

A building site - the sixth floor, currently derelict, is being remodeled. It will be nice when it is finished in a year or so, but now it is a cacophony of pounding and drilling from 9 to 5. Staff try to overcome, but food is very ordinary and the location is not the best If you like Sonesta, stay... More

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Additional Information about Sonesta Hotel Cusco

  • Howard Johnson Cusco
  • Cusco Howard Johnson
Address: El Sol 954, Cusco, Peru
Price range (per night):* 107 AUD - 125 AUD

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Sonesta Hotel Cusco
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