im from Ecuador but i live in Miami now and all i can say is that i loved the place. Super calido, la familia(owners are great) nos atendio muy bien, el desayuno es fresco, el hotel esta en buen estado. i'd defenitely come back to stay there.

We stayed a few nights and had a wonderful stay... the hotel, the staff, the town and residents... all just a great experience...!!

My husband, baby, and I recently spent a long weekend in Cuenca at Casa San Rafael and we had a wonderful experience there. This classy yet comfortable hotel is located in a great spot within easy walking to all the sites. The family that runs the hotel are lovely people, and each and every one went out of their way... More

I recently spent 7 nights at this delightful "boutique" hotel. This hotel, itself an historic building, is located in the historic district of Cuenca just a few blocks from the Parque Calderon, old cathedral, new cathedral and many other interesting sites. The family that owns the hotel just wants their guests to have a unique experience and they are successful.... More

We stayed here one evening and thourghly enjoyed ourselves. Everything was clean, the staff were very helpful, and the location is ideal. Given the price i would say thst its fantastic value for your money.

We stayed at the Hotel Casa San Rafael for a total of 13 nights in January/February. The whole hotel was very clean & tidy. The rooms are very comfortable, beds great, bathrooms small but quite acceptable. Great showers. The breakfast was always great & delicious. The hotel is centrally located with just about anything you would need within walking distance.... More

Casa San Rafael is a lovingly renovated 19th century mansion in the historic center of Cuenca. The hotel owners dedicated three years (I asked about this) to restoring and renovating the building. The old mansion glows with artisan painted walls, polished woodwork, period light fixtures, antique furniture and original artwork. The original three-story house was built around an open inner... More

The best experience from a family hotel you will ever find is in casa san rafael the staff is amazing I was surprised to see the fantastic service of the receptionist (Anita) I was shocked of his kindness with all the people including some rude Chinese tourist . Later she explain me she was the daughter of Rafael the owner... More