After spending a busy week volunteering with my World Vets team in Ibarra,Ecuador,it was so nice to stay our last night in this hotel. I really enjoyed the jacuzzi tub in the room I shared with one of my team members. It was a very comfy sleep from what I remember?? I almost missed the 4:00 am shuttle to the... More

I have stayed in this hotel twice per year for the last three years. I have only stayed in the junior suite I.e. superior rooms. The rooms are very decent sizes and comfortable. The restaurant is quite decent, especially for breakfast. My only issues are the airport pick up service is very unreliable so I use a taxi. The check... More

First time was "GREAT", very nice room and service. 2nd time I was left at airport, no pickup at midnight. Room was the pits, the same room but was split into like 2 rooms which made them both small. Next day we were told 11:00 AM shuttle to airport for 12:10 PM flight. At 11:15 we were told that the... More

Really nice place very clean & the staff was really friendly & helpful but they really need to be much clearer on the procedures for payment when we checked in & out .

booked through internet with advance payment, god a real good deal with 75 US$ plus 9,99 US$ breakfast for a 4,5 star hotel, free airport shuttle, got a suite with singel bed, walkeable closet, kitchen, living room and bedroom, bath is spaceous, free Wifi, close to the old city of Quito, Hotle has a casino and nice bar and reataurant... More

Arrived late at night around 11pm. A few friends came over for 2 hours than left. The next morning when I checked out the presidental suite the hotel told me they were charging me a extra $100 for haveing extra people in my suite, I Thought this was quite a rip off when i only paid $90 for a presidental... More

We stayed at this hotel at the beginning and end of our trip to the Galopagos Islands. We had a great first impression when we were greeted at the Quito airport by a friendly and helpful driver from the hotel. The issue we all had was with the hotel policy of only a maximum of 3 people to a doulble... More

We booked a suite but were told when we arrived that's not what we reserved. They charged a lot more to get one. There was nothing we could do at the moment. The hotel has some really dark open stairways at the end of the hall that are just creepy. Service was great other than the room problem though, and... More

Our stay at this hotel was magnificent! The staff was so nice, helpful and corteous to us! Deffinately get the hot chocolate in the morning! The dining room has an amazing view! The room was beautiful, the beds make you fall asleep instantly! Its a beautiful place!