We stayed in this hotel 2 nights prior to, and 2 nights subsequent to, an energetic 2 weeks in the Galapagos Islands on a smallish boat. The rooms are a very good size with a separate bedroom and living room. The reception staff are very helpful. Advice as to restaurants (although there is one on the premises), sightseeing, airport transfers,... More

We stayed 4 nights at Mercure Grand Hotel. Mercure chain is 4 stars but Mercure Quito is 5 stars. It is a 5 stars Hotel and it says up there, by booking.com, that it has A/C (air condition), but actually there is no A/C at least the rooms we have checked. We took a pretty good tour around the hotel... More

Spent two nights at the Mercure in March. Room was great but staff at front desk were so rude and unfriendly we booked elsewhere for the remaining 3 days we had in Quito. Restaurant staff had a hard time serving us a cup of coffee. I felt they could not be bothered with you if you weren't having the $20/each... More

We got in to Quito after flying in from the Galapagos Islands via Guayaqil. The hotel then was going through some upgrades but there was no noise or filth to deal with. The staff were friendly and we got our room relatively quickly too. The room was a good size and the working desk space was generous too. Came with... More

Nice desk and bellman service. Rooms are well decorated and maintained. My only issues are the central (noisy) location and the lack of wash cloths. This seems to be an Ecuadorian habit to avoid the wash cloths.

My wife and I brought our sons (11 & 4) to Quito for spring break and stayed at the Mercure. It was the best hotel experience we've had in terms of the staff's helpfulness and quality of the room. Of particular note is Luis, who is one of the managers. Luis went above and beyond so many times. He would... More

We stayed four nights at the Mercure and it was a great choice for our group. Our first two nights were in the newly renovated rooms and they were very nice. The second two nights were included in a tour and we stayed in the larger "older" suites which were more like an apartment. I think we all liked those... More