We paid 150 euros for a junior suite. When we arrived they gave a us a key, a metal key...that was suspicious, no new hotel works with metal keys. Well, when we entered to our room there were shoes, sandals and wet towels...yes, it was already occupied. We told this in the reception where the girl -very confident- says, your... More

One of the cheapest apart-hotel we could find in Santiago, and the best one we could find. Great staff. Beautifull room. And Beautiful view.

We booked the Weekend + Spa package for December 2011. After our stay we sent an email to the hotel to let them know that we felt their advertising was misleading and to date they has not even bothered responding. 1. As Chilean residents we were not allowed to settle our bill in pesos even though the website advertises the... More

This hotel was slightly disappointing, a very isolated neighborhood. Staff weren't particularly helpful in directing us to local restaurants. The sliding doors of our room didnt lock & the cooling system was a very old noisy water cooler, that had to have its hose left outside the sliding door.

The rooms were very nice. A wonderful kitchenette and beds. The hotel pool on the roof was AMAZING. great views and very fancy. We got a great deal on the hotel room as well because we booked the weekend spa &room promotion which came with 2 massages which were an amazing way to spend the evening. The hotel is only... More

The hotel is so tastefull, the decoration, the rooms.... Very clean, and the employes very attemptive to our needs. But...the location is awfull, there is 3 funeral home in the street, one public hospital, with plenty of line,....

We booked Gen Suites in Santiago through a LANTours offer. It is in a very drab neighborhood, but only a few blocks from a variety of stores. We got in about 7 pm, and when we got up to our room, it had not been cleaned since the last occupants left. We informed them at the desk as we went... More

The hotel is announced as located in a nice area, near of the most nice neighbourhood but when you get there... is not a safe area once the sun goes down. In the website, looks like is a beautiful hotel, but once there, is not clean, has not basics as shampoo and soap, no phone in the rooms.. and nothing... More