The rest of the team were staying here and I was holding an event here so I stayed. I suppose I just find the whole concept confusing. The entrance is confusing, finding reception is not straight forward, Whether drinks are served in common areas is not clear, the rooms are more fancy than functional. Service is good and those familiar... More

I was in a conference room in the 3rd level underground with clients of my company. We used the same conference room a year ago and it's completely worn out a year later. These conference rooms need urgent maintenance including walls and carpets.

The bartender Mike at W upstairs beach bar was the best part of my trip. He was personable, remembered my name and my drink of choice days later. He made me feel at home on the road. I've never written a review but the service I received from Mike was exceptional and deserves recognition. Promote this man! I'll be back... More

I stayed in this hotel for business and it was a pleasant experience. Staff is friendly and helpful, they have internet access in the room although you may have to pay for it unless is included in the room rate. Good quality in general although you also pay for it. Quite expensive taxi service but always available, it can be... More

I liked it. After a month in Argentina and Chile the W had the best bed, sheets, pillows and shower of all the hotels we stayed at. Although we had the smallest room on our floor it was well proportioned, practical, and had a great view. True, there aren’t a lot of drawers (three, not two as one reviewer lamented),... More

This was a real experience for someone who normally enjoys basic accomodation. Our daughter had told us about W hotels and was envious when we told her that we had stayed in the one in Santiago. Ultra-modern design, with great attention being given to "style". The pottery "Granny Smith apple" on a plinth adjacent to the lift was not something... More

Although the W is supposed to be one of the best in Santiago, we found it to be more of an average experience. The staff was excellent and helpful. The breakfast was very nice. But the rooms were a bit small and cramped and were not designed well. And the layout of the hotel is very confusing, it is hard... More

W hotels have a particular aesthetic. They are typically very hip, modern, and not necessarily geared towards the business or family traveler. I've often dragged my luggage through the trendy lobby bar of a W (Chicago) after work feeling like a geek in comparison to the hip crowd, or competed for elevators with a red roped line of party goers... More

The W is located in the heart of theEl Golf/ Las Condes Business district. A perfect location for any business traveller. The hotel has a modern, funky and very comfortable atmosphere. I have stayed at the W many times over the past 18 months, and have never been disappointed by the quality of service. This is a standout for Santiago.... More