We were there for three days in January and nobody wanted to leave... We should have stayed at least one more day... There were six of us (my parents, my husband, our two sons - ages 6 and 8 - and myself) and we all enjoyed it a lot!!! The pools are great and the boys went every morning and... More

Great place if you want to rest. Beside the pools at different temperatures, there are other things to do, such as horse riding, trekking, water activities. Children are also welcome and there are activities specially for them. Food very good, lots of fruits and vegetables.

I have visited the hotel for the last 15 years, with my family and friends and the only thing that I can share with everybody is right now this Hotel is way below that it used to be... Facts: - in the swimming pool was not obligatory to use the head cap therefore the water was fully contaminated - The... More

About 8 km from the hotel (which we did not visit) is a separate party building belonging to the hotel. Our group stopped off for lunch at this attractive building that directly overlooks the lake. The place would be brilliant for a private party, business reception, wedding, etc. The location is perfect, the small cocktail area is attractive and the... More

Just came back from a 4 days stay at this hotel. I have been there before and throughout the years it has decline a bit. The bedroom they gave us was awful and dirty (room 201), so we talked to the staff and explain our dissatisfaction. They treat us really well and gave us a really great room with view... More

I ran a conference here in 2003 so my impressions are obviously not current but may be useful to those wanting to stay here. First, few people seem to realize that you can actually walk out the back door and right into the stunningly beautiful Puyehue National Park. It is great for birders and hikers and anyone who appreciates nature.... More

We had been recommended this hotel by a family friend and we were only staying one night, but we wish we had made other arrangements. I agree that this is in NO WAY a 5-star facility. We enjoyed it as a one-off experience, but the price-quality is not there. There's nothing special about it, it's like a Club Med or... More

I was at a conference here in November 2011. The staff are unfortunately very slow in handling any type of requests (from checking you into your room through taking your filled in laudry sheet to taking your room payment at checkout). Apart from that, the hotel is very nice though. We stayed in a large 3-bedroom apartment right next to... More

We visited this hotel for the first time in 1975, nothing has changed since. Hotel in general smelt like a public toilet, rooms were dirty with stained carpets, curtains, and old worn out blankets. The bathroom was outdated. The main restaurant was self service, food that should have been kept cold like meats and puddings were not under refrigeration, waiting... More