There is no doubt that this hotel is one of the very best in Singapore. The rooms, restaurants and facilities are excellent. The staff however, aside from a few, clearly originate from a different planet and many are either incompetent at their job, arrogant in their treatment of guests, ignorant of sensitivities (e.g. with respect to halal food), just plain...
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Dear Steveamcb,
Thank you for taking the time to provide us feedback on your recent experience with us.
We do truly appreciate your efforts in reaching out to us on the hotel and Corporate level.
I do assure you that the concerns you raised are viewed seriously in our commitment to continually improve, to deliver the uncompromising and bespoke service...
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