This is the first time we have stayed in a resort hotel and it was great. The kids loved the loft bed. The pool was great but we loved the pool at the Hard Rock Hotel better which we could use as well. They had food and drink service as well as a beach which the kids loved. It was... More

Rooms are of good space for a family of 5. The kids LOVE the bunkbed. Facilities in and around the hotel are well maintained. Love the fact the we can co-use the pools in the vicinity hotels! The housekeeping is good but I do find it a tad disappointing that for a family hotel, there are only 2 towels alloted... More

Booked 2 Family Deluxe room recently for a weekend getaway. Upon arrival we were suppose to queue for check-in however as soon as the counter staff saw too many people were in line, immediately more people came to assist. Check-in was a mere 10mins. Our rooms were assigned side by side as requested! The rooms were huge, with high cellings... More

1. Check in allowed from 3pm. It takes 20-30 mins to q and check in. Limited seat at lobby and all occupied. End up I sat and fed my 5 month old bb on the bench for taxi q under the 3pm heat 2. Being told that our room was not ready and gotta wait 45-60mins. It's ridiculous. 1 night... More

We stayed for just a night. Can't say much about the staff because other than the receptionist we never saw anyone. The rooms were good. We had a family room that came with a bunk bed on top. Great if you have kids. The Festive hotel's theme is, well, festive. The rooms, walls, decor is all bright colours like you... More

Stay for a night, check-in Sunday, out Monday. If you traveled with kid, make sure to get the free kids welcome pack from the reception counter. Each kid entitled for one welcome pack. It includes a toothbrush, and some small toys. I quite agree with other reviewers, lighting in this hotel is terrible. Corridors are dark, room is so dim... More

We had 2 connecting family rooms with loft beds so we have a large area for the kids to run about. The rooms are cheerful and colorful. The loft bed can only sleep 1 older kid as it is quite high. Under the loft bed is the wardrobe. There is also a small & narrow sofa which probably can sleep... More

Rooms very small. Lighting was terrible. Hotel corridors very dark. Room service charge of $5.00 for two empty wine glasses was a bit rich! Just a poorly run Hotel.

Stayed in one of the family rooms with my kids in April this year and we can't wait to get back. My kids fought over the fantastic loft bed which is probably more suited to one large child or 2 smaller kids. Keep in mind that the loft bed is quite high and if you're kids use the bathroom during... More