Just like so many other reviews, my first issue is the time it takes to check in. Seriously, a good 15 minutes just to be acknowledged (there were 3-4 staff working, 2 were checking people out, and 2 were going in and out of the back office). It then took another 10-15 minutes for the computer check in process. Staff... More

Ahhhhhh no words to say.... Heaven on Earth with superb casino and all. awsum hospitality and service. big mall and beauty of santosa. no words must sta property at santosa. supreb rooms and all. nice resort in singapore

Had a staycation with family over the weekend. Pleasant stay overall, just that we were really disappointed that a basic request for a king bed couldn't even be met. Had our 5 month old with us so despite having 2 super single beds joined together, it wasn't such a great night. Rooms are starting to show some signs of wear... More

I stayed here in November. Its a beautiful hotel and the location is excellent. The rooms are very spacious and clean. I love the bed and the sound system. The bathroom is clean and they have taken every small details to make you feel like a rock star. I recommend this place for families with kids as the pool is... More

I stayed at the Hard Rock hotel last year as part of my company's offsite. Didn't get much time to explore the hotel since the day was busy with the offsite - but whatever time I got, found the hotel to be quite decent. Food was ok. Rooms are what you'd expect from a 4 or 5-star hotel - spacious,... More

For the price I paid, I was convince that the room would be awesome. But the room was so so, it was spacious. The aircon was fine , the bed was comfy and the decor was quite cool with poster of celebrities. The bathroom was an open concept, but they had no bathtub. The temperature control for the shower was... More

My family booked a room with Hard Rock for a night to celebrate my niece's 5th birthday as the location and its huge pool were awesome for kids. However, our excitement turns sour upon arrival. First, we asked for a family friendly room but what we had was a deluxe room with no toilet door. Although the shower and toilet... More

My dad has booked the room under his name but was unable to go as he had injured his leg just two days before check-in. I called in to request that the hotel allow me to check in on his behalf and will produce medical proof and letter of authorisation but the tele-customer service agent refused and insisted that my... More

from the moment we arrived the staff were average the guy on the reception could not explain to us properly how the wireless internet is charged, that's right they charge for internet every time you log in, and it does not roll over, what a rip off, when we were taken to our rooms they stunk of moist and musty... More