Having been a regular ascot/somerset residence i was lured by the 'stay 2 nites get one free offer.' I should have smelt a rat when i was asked for the first time to pay for the room at check-in, as it was too late to cancel my reservation when there was piling going on next door making it impossible to... More

I stayed in a two-bedroom deluxe apartment in September 2011 for eight nights. I was initially apprehensive due to the negative reviews that I read here. I am glad to say that my experience was very different to the negative reviews, and that this would be my hotel of choice when I return to Jakarta. The apartment was very big... More

When I came to Jakarta with my family in July-August 2009, I already stayed a few times, each several days, at Somerset Grand Citra. Each of our stay, especially upon check-in, I always had several problems each apartment as well as in the breakfast room. In July this year, I came to Jakarta again and stayed twice at Somerset Grand... More

This is my second time staying here. I was shockingly disappointed. The room they gave us was old. Rooms were gloomy with few fused light bulbs, air-conditioning in the living room was blowing normal warm air, kitchen appliances does not work and etc. Breakfast is also a mad rush. So many guests and hardly enough food for all and replenishment... More

Hello, It is a hotel residence, means long stay. i'm staying there for a long period (already 4 months) but i doing a check out every week means that i never have the same room. For this reason i can give a full perspective on this residence for the room and the employees. Regarding employees they are really nice and... More

It was very pleasant experience when we stayed in Grand Citra. Hotel is close to Ambassdor Mall and accessible. Security is excellent. Children loved to stay and did not want to leave the comfort of the hotel. Staff and service was excellent, rooms are big and well maintained. Bed, washing machine, fridge, kitchen, everything is maintained world class. Small convenience... More

me and my family stay in 2 bedroom deluxe, and we paid the apartment there is no cofirmation from sommerset. and when we check in we've been told that our master bedrooms AC was damaged. More

my family with 3 kids found this place to be an affordable excellent accommodation. We booked the 2 bedroom executive apartment, it has 1 spare room for ironing and even a maid's room at the back. Its quite spacious for an apartment and it has all the basic necessities including an equipped kitchen and washing machine. Ok TV was old... More

We were there for visiting families&friends also celebrating my birthday with them. We stayed there from Sep 17-Sep 22, 2009. We booked the hotel & paid advance via Ascott Group website, afterwards I read the reference from Jetson Travel NJ, it scrared me to death to read that. When we were there, we were happy that we experienced it far... More