The Hyatt Hotel is situated next to a busy roundabout in the heart of Jakarta. Connected to Plaza Indonesia, one of the biggest shopping malls in the city; and a stone throw away from Grand Indonesia, another upscale mall, the hotel is perfect for holidaymakers with late night shopping on their minds. However, its accessibility to cafes and supermarkets in... More

my stay at the hotel was very short, arrived near midnight, and left next day noon. reception was very friendly, room was very clean and proper, was very pleased with it, bed very comfortable. breakfast in the lounge was sufficient, choice sufficient. I will certainly return, not because what I have written till now, but the personnel is extremely pleasant... More

The location is good, directly connected to Plaza Indonesia (big shopping mall with also lots of restaurants). Rooms were spacios and clean and bed comfortable but it gets loud. As connecting doors are def not sound proofed. In general the hotel is a bit old and carpets on the floors are bit shabby, would need a renovation. But the staff... More

Location is nice, directly and conveniently connected to Plaza Indonesia, one premium mall in Jakarta. Easy access to food in the mall, all kinds of food. Reception staff are poor. Long-serving senior staff, not the fastest, nicest and most helpful you can find in five-star hotels in Jakarta. Room is good, clean. Bed is comfortable. Bathroom is not as clean.... More

My experienced staying at Grand Hyatt is very unpleasant. The hotel need improvement not only in the interior building, but also in the staff performance. The carpet in the corridor is shabby, but the room is spacious, the bed is very comfortable, they have full bathroom with stain in several places. The hot water running very well. The amenities in... More

For the drama and scale of the lobby the rooms are lacking. Not that there is a lot of choice in Jakarta. It is a western hotel so there was strong security measures including dogs going through all incoming cars. The club level is nice, service is good and the outdoor pool area is really cool. When you are inside... More

Nice hotel with all amenities. The buffet spread was great, with a large selection not only of local foods, but also western and international fair. Great way to try all the specialties sold on the streets, without worrying about getting sick. In room coffee kettle and refrigerator. Excellent service.

Moved from the 4 Seasons as I was getting fed up with the additional charges applied for using the Executive Business Lounge and facilities. The Hyatt 'Grand Club' facilities and team were much more accommodating. I do alot of my work in meeting rooms at hotels and the Grand Hyatt's facilities were excellent. Internet connectivity was also good and free... More

Stayed here for a few nights last week on business, and my overall impression is pretty good. Its an older property but still looks & feels quite fresh and service was very good as expected from Grand Hyatt. If you're in town for business, the location is faultless although there are other newer hotels in the vicinity offering a similar... More