Imagine you arrived late at nite,2 elderliys,a child,a baby,3 women,1 man,full luggage,the staff didn't give a hand w/ the luggage,reasoning there were only two of them, and still didn't help after 3rd person arrived,while you've to carry evErything one floor up to reach the lifts,handed roomkeys 6091&93,but on the 6th floor,the rooms weren't there. Then you complained, but the staff...
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