I travel to Vietnam numerous times a year, and like to stop for a day or two in Hong Kong. Its on my nickel, so I visit the various discount travel sites to find a hotel in the under $125 range. The same five hotels seem to always pop-up: Regal, Hotel Bonaparte, Cosmopolitan, Cosmo and Charterhouse. All are in the...
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This hotel has a Great location in causeway bay. Outside the hotel a block away was the local market, wow were things fresh there! IT really fit my idea of a street market in China and yet there it was right in downdown. Shopping, the wharf, movies were just a short walk away.. The view from my room was nonexistent...
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This hotel is located in the Wan Chai area, so it's excellent for shopping, restaurants and nightlife. I would stay again, but there are more modern hotels in this price bracket. Rooms were a little dated and not quite as clean as they could have been. No free Internet and very limited TV channels. Staff were generally friendly and helpful....
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April 11, 2012
Dear Guest,
Thank you for sharing your comment on Tripadvisor.
With our location you will have easy access to many popular shopping and entertainment hubs.
You be rest assured your related comments made will be taken seriously with proper training for further improvements.
Glad to learn that the overall staff service had met your expectation and we...
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Spent one night there, so can not comment on service and most other things. There are only three things that are important and need to be summarized to understand what this is:
1. It is in a good (not the best) location
2. It is very run down
3. It is cheap
It has a smell. The furniture is beat...
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April 11, 2012
Dear Guest,
Firstly thank you for sharing your comments on Tripadvisor.
It was unfortunate to learn that we delivered the uncompromising service standard on your recent stay with us.
Please accept our sincere apology and we definitely had learnt from your comments and will take the extra steps in improving the overall room conditions through our daily...
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We stayed at this hotel for a week in April. Upon check in at the HK airport we realized that we had left a package in the taxi we took to the airport. We contacted the Front Desk Manager, Mr. Albert Au. He was amazing. The taxi driver had returned the package to the hotel. Mr. Au contacted us immediately...
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April 10, 2012
Dear Guest,
Thank you for sharing your great experiences on Tripadvisor.
We are delighted to learn you have had a memorable stay with us and will definitely convey your compliments made to our colleague, Mr Albert Au.
Indeed we are located in the heart of the city that provides easy access to many tourist attractions and shopping...
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I stopped off at this hotel before my return to Northern Ireland and this hotel was a really good standard bar the quality of the free internet which was poor. The staff were great and Champs bar in the basement served great food and beer. Would definitely stay here again.
April 30, 2012
Dear Guest,
Thank you for sharing your comment on Tripadvisor.
We are delighted to learn of your experienced in our Champs Bar and glad you have had an enjoyable time served with the variety of food and drinks.
In addition, we are also planning to upgrade our wifi internet connection for the entire property and you could...
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The Charterhouse provides OUTSTANDING client and guest services. For example, the front desk delivers the iron and ironing board promptly, delivers the electrical adaptors for computers and even provides computer related services within its business center. I am an owner of several US major flag hotels and I can attest that The Charterhouse Staff has no peers... they are simply...
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April 25, 2012
Dear Guest,
Thank you for the excellent comment on Tripadvisor.
We are very delighted to learn of your satisfaction level on our overall service standards which had exceeding your expectations. Your comments will be reflected to our team members for quality service promise to achieve higher benchmark target on our overall services.
Once again thank you very...
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This Hotel is very nice and sometimes has excellent rates (for HK extremely high hotel rates), very nice rooms, very nice restaurant and i appreciatte very much the Manager Mr. Kenny attentions toward a little problem i had with date changes, in wich him and his staff where so helpful.
It is well located (near Wanchai and Central Metro), 10...
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April 25, 2012
Dear Guest,
Thank you for your excellent comment on Tripadvisor.
We are very delighted to learn that the overall service standards had met your expectations and your comments will provide us great motivation to strive for higher service standards.
Likewise we shall convey your compliment reference made to our colleague, Mr Kenny Tong Assistant Manager for taking...
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I stayed there a couple of nights and even I got the Business Floor, the room has a TV that was the worst I ever seen in many years. Actually the TV was the "highlight" of the room as it was smaller than my own laptop screen and you couldn't even switch off by the remote control, so if you...
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Apr 18, 2012
Dear Guest,
Thank you for sharing your comment on Tripadvisor
Please accept our apology once again for the inconvenience caused you have had experienced during your recent stay with us.
Indeed we believed in offering a better in-room entertainment and movies options for our value guest. As such, in view of the impact in guest expectation we...
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Have stayed here several times , first time took a regular room wich was realy small and furniture old. Since that visit i have always booked a junior suite , large double room with large bathroom , ore a room on the design floor . These rooms are modern and have all any business man could wish for , flat...
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Dear Guest,
Thank you for sharing your comment on Tripadvisor.
We are delighted to learn that you have been our regular guest and your compliments on our services will motivate our team members to strive for higher service level.
Meanwhile, the daily preventive maintenance was scheduled daily to improve the overall room furniture and fixtures in all our guestrooms including...
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