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All 366 Hong Kong hotels »

Sheraton Hong Kong Hotel & Towers

4.5 of 5
No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Hotel amenities
Sheraton Hong Kong Hotel & Towers
Ranked #34 of 366 hotels in Hong Kong
4.0 of 5 stars 825 Reviews
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825 reviews from our community

What travellers say about this hotel
  • Star ferry(19)
  • Nathan road(16)
  • Harbour view room(16)
  • Very good(14)
  • Tsim Sha Tsui(11)
  • Light show(11)
  • Top floor(9)
  • Friendly and helpful(6)
  • Subways stations(6)
  • Free internet(6)
Traveller rating
    346
    354
    88
    29
    8
Only show reviews for Family (128) | Couples (215) | Business (234)
Date Rating
Chicago
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 24 April 2012

The location of the Sheraton Hotel & Towers is perfect. Located on the Kowloon side, on Nathan Road and central to the ferry, shopping, restaurants, etc makubg this Sheraton an inexpensive option compared to other five star properties in the area. The hotel itself is in need of a major overhaul from the ground up. The staff are indifferent, not... More

Was this review helpful? Yes
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
8 May 2012

Dear Wanderlust111Chicago, Thank you for your review and we appreciate your valuable feedback which helps us to improve in the future. Should you have any other comments, feel free to share with us and we would be more than happy to listen. We sincerely hope you would stay with us again in the future. With warmest regards, Charles Woo Managing... More

Santiago
Senior Contributor
27 reviews 27 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

I stayed twice at this hotel in april. First time: a harbour view deluxe, spacy very pleasant room with a maginificent view. Good service and friendly staff. A four star experience! Very good bedding as expected with Sheraton. Second time: Towers floor with harbour view, small room (You can barely move around without bumping into something), very very poor WIFI... More

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See 3 more reviews by rengephil for Hong Kong
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
8 May 2012

Dear rengephil, Thank you for sharing your feedback with us. Great to know you enjoyed the harbour view from the hotel. Please accept our apology for the inconvenience caused by the Wifi connection issue. I am pleased to advise that, as part of our continuos efforts in improving our guest services, we have recently upgraded our broadband coverage and I... More

Marbella
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 23 April 2012

The Sheraton is located Kowloon side on Nathan Road. We last stayed there 30 years ago when landing at the old airport was an experience. The best thing about the hotel is its location, minutes from the Star Ferry, shops and transportation. Our 2 night stay preceded our cruise. We found the staff excellent and in particular the concierge who... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
8 May 2012

Dear Rosemarymarbella, Thank you for your wonderful feedback. We are delighted to know that you enjoyed staying at our hotel and found the recommendations from our Concierge team helpful. Should you have any upcoming plans of a return visit, feel free to visit our website or connect with our Facebook Page for latest updates on rooms and dining promotions. Hope... More

Taipei, Taiwan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2012

Suite booked via SPG and was upgraded to a corner suite I don’t know why. The suite size is just magnificent during our stay in HK (in comparison with The Peninsula & Isl. Shangi-La). Hotel entrance is kind of hard to find, well I think this might due to my personal issue since we were walking in a heavy rain... More

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See 2 more reviews by FatbirdAlex for Hong Kong
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
9 May 2012

Dear FatbirdAlex, Thank you for your positive review. We are glad that you enjoyed the entire stay with the Harbour view. We look forward to welcoming your return when you visit Hong Kong again! With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More

New York
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 20 April 2012

Stayed here one night. room was very small but modern. Here if u book 2 beds you are actually getting twin beds. Pretty good breakfast, although not the cheapest. GREAT location in Kowloon to shops, restaurants, ferry etc! At the end of the day its not the St Regis or the W but would def stay here again if the... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
9 May 2012

Dear Jennyp622 , We are pleased to know you found our convenient location beneficial for your leisure activities. On your next visit, feel free to check out our official website for exclusive room promotions. We look forward to welcoming you again in your next visit to Hong Kong. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel &... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 20 April 2012

Our visit was a four day stopover on the way from UK to Australia. Checkin was at midnight and staff were unfriendly and arrogant. The room was average and tired. View from the room was a courtyard. Hotel location is excellent. Foyer area smelled consistently for four days of stale water, at least I hope that is what it was.... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
29 April 2012

Dear annaaa333, Thank you for taking the time to review. We would like to apologise for our service shortfall that had led to your stay being compromised and we will further reinforce our staff training to ensure our associates are more aware of customers' needs and expectations. We would also like to share with you that we will be replacing... More

Wichita, Kansas
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 15 April 2012

The fitness center is excellent, the beds are extremely hard (but maybe not for China, I have heard). The staff was friendly and helpful.

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
24 April 2012

Dear RockCatWichita_KS, Great to know that you enjoyed your stay and found our convenient location beneficial. We would also like to share with you that we will be replacing all of our beds in the second half of this year to ensure the "Sheraton Sweet Sleeper™ Bed" experience. We look forward to your next stay with us! With warmest regards,... More

somewhere
Senior Contributor
31 reviews 31 reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 14 April 2012

+attentive staff +prime location +attached facilities (e.g. shopping, spas) -a little small i like the all glass bath counters. very neat. the electronic privacy indicator is nice (instead of wonky hang-tags...why dont we get these in the US?). dual US/HK style outlets is a good thought, as well as pre-provided power adapter. other than that, pretty standard fare for a... More

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See 2 more reviews by justarandomperson for Hong Kong
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
24 April 2012

Dear justarandomperson, Thank you for your review. We are glad that our product and service had generally met your expectations. We look forward to serving you again in the future. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More

Bakersfield, Ca.
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 12 April 2012

I have stayed at this hotel two or three time a year for the last several years while in Hong Kong on business. Great location in the middle of Kowloon, very near the star ferry and underground. Staff has always done a great job. Would highly recommend.

Was this review helpful? Yes
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
23 April 2012

Dear johnkreick, Thank you for your continuous support. It would be such an encouragement to our associates who always strive to provide excellent service with a personal touch. We look forward to your next stay with us! With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More

USA
Top Contributor
56 reviews 56 reviews
Reviews in 40 cities Reviews in 40 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 12 April 2012

We had a gorgeous Harbor View room that had one of the best views in Hong Kong! The hotel is on Kowloon in the Tsim Sha Tsui neighborhood right next to the famous Peninsula Hotel and on Nathan Road which is the epitome of high-end Hong Kong Shopping. We felt the location coudn't be better since we could see the... More

Was this review helpful? Yes
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
24 April 2012

Dear greenstarlette, Thank you for your compliments and we love the views from our Harbour View rooms as much as you do. Hope to see you around soon! With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More

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Additional Information about Sheraton Hong Kong Hotel & Towers

  • Sheraton Hong Kong Hotel
  • Sheraton Hong Kong
  • Hong Kong Sheraton
Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Price range (per night):* 261 AUD - 405 AUD

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Sheraton Hong Kong Hotel & Towers
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