Service, location, and "extras" were great, but arrival was not. I specifically prepaid and wrote long in advance to save a room to my needs and save for late arrival. That was not honored. The hotel staff apologized and upgraded my room the next day, but that was not helpful for my rest after 14 hour flight. Sadly also, the... More

The Eaton Smart is ideally situated on Nathan Rd right near the Temple Street night markets and not far from Jordan MTR. It's also fairly near the Ladies market. There are two types of room - one has been refurbished and the other still has older decor. We had a refurbished room so it was modern and clean. Both styles... More

I stayed here in May 2012 for 5 nights as a single traveller. The hotel located is excellent as it is very close to Jordon MTR station and many shops and restaurants. I had a single room with excellent décor that was clean and modern. The service was very friendly and efficient. The hotel pool is located on the roof... More

Our first holiday in Hong Kong and could not have chosen a better hotel. The staff were very friendly, and importantly very efficient. The EClub was very good value for money, and would recommend it for the breakfasts, and the evening canapes/drinks which were complimentary. Very well run hotel, I wish they were all like this.

I've been staying at the Eaton Hotel for a number of years now every time I stop over in Hong Kong. I stayed there again just recently 2 weeks ago, and as usual, the service was great. The concierge/bell-hop, the front-desk, the restaurant staff --- everyone super-friendly, helpful and efficient. I was upgraded to a junior suite which was really... More

The Eaton Smart Hotel is very good value for money. It is conveniently situated between Jordan and Yau Ma Tei on the Kowloon side. Temple street market is very close, and it is only a fifteen minute walk to the Star Ferry. The hotel staff are exceptionally friendly and helpful. The rooms are moderately sized, and are spotlessly clean and... More

We recently stayed at the Eaton Smart Hotel in Hong Kong for 5 days. The hotel rooms are extremely small. For one person they are adequate but too small for two people. There is not enough room for two suitcases in the room and a very small storage space. The pool area of the hotel is ok, very shallow pool.... More

The hotel location is quite good. Walking distance to almost everywhere. Temple street is just across the street. The deluxe room is pretty small but has been renovated recently. Bathroom is tiny, just enough room for 1. (but then, this is HK). Check in staffs were nice and friendly. We didn;t have time to use hotel facilities this time, but... More