For the price that was paid, the rudeness and lack of presence of mind demonstrated by the young guy at check in towards my host was an absolute shocker. He certainly needs to go back to school. In spite of booking on the internet, the hotel did not have any details and my host had to show the booking confirmation.... More

Wrapped an multi-week trip to Asia with 3 nights at the Marco Polo. Great Kowloon location, and an impressive view from our Harbourview room. The one meal we had in the hotel was room service, but excellent. The biggest issue was the firmness of the king mattress. Hardest we've ever experienced. According to the front desk, all mattresses are the... More

We spent a little extra and got a room on the Executive floor. It was the best thing we have done for a long time. the service was excellent, the facilities were spotless. Our tariff included breakfast, afternoon teas, coffee on demand and cocktails! Our plane didn't leave until 8pm, so we were given late checkout of 2pm and given... More

We stayed at the hotel and found the overall experience to be wonderful. We were on the club floor 17/18 so did get to experience the club lounge and all the benefits of being a member. It was a great experience, the staff were very professional and their level of service outstanding. Great food, lots of options and very accomodating... More

I am on a trip that involves business and pleasure. It is essential that I stay connected to my office in North America every day that I am in Hong Kong. I chose a well-regarded hotel, such as Marco Polo, at least in part because I thought it would have the business essentials: a strong understanding of information technology requirements,... More

stayed there for one week in April. The room given to me was quite small and prices were very steep due to exhibition time in April. Funny part was the hotel was giving me a rate of HKD 3,000/- per room whereas same room was available at HKD 2100/- at booking.com. so better to book from booking sites rather than... More

We stayed 5 nights at the Marco Polo and I have to admit that we were more than once positively surprised. All praise the great location and I agree with that. Using the back entrance we were 2 minutes away from the Star Ferry terminal. Staff was always friendly and efficient. We had a room with a bay view and... More

As it is my first trip with my parents, I decided to splurge and stay at this hotel despite my miserly habits as a backpacker. We stayed here twice in our trip, first stay was for 4 nights upon arrival in Hong Kong and the second stay was for 1 night upon our return from Macau. Our first room was... More

Service across the board was excellent with staff always seeming to know what we needed. Communication with staff was a pleasure and very easy. Location is in a great shopping area and close to the ferries. We especially enjoyed Cucina Bar for cocktails in the afternoons and were pretty chuffed when the manager gave us a free drink each.