This hotel did have lots to offer in that there was a couple of restaurants and piano bar on site. The gym/spa was mediocre in terms of equipment and accessibility. Although this was being worked on while we visited. The gardens in the rear of the hotel were very nice and well maintained. The breakfast was extensive. More

Exceeded expectations which were reasonable. The room was spacious and modern, did not smell of smoke and had a very nice room. Clean lobby and hallways and the breakfast was great. More

My room was pretty spacious and well-kept. The kettle and teabags came in handy on several mornings. Nice selection of toiletries provided in the bathroom. Internet access was free if you connect by cable, paid-for if you use the wi-fi. I connected by cable and it seemed to work well. When I tried one of the restaurants I found that... More

Stayed at this hotel last week and it was very nice. Rooms are a good size, clean and fairly minimalistic but with everything you might need for your stay including tea making facilities (except without instant coffee sachets). There's ample storage for suitcases etc. Beds are very comfortable. TV was large, didn't watch any tv shows as they are mostly... More

really nice clean rooms with good facilities. all the small details taken care of. good location. hotel is really big and spacious. i may have had one of the newer rooms on the 11th floor. the hotel spa is average and a little overpriced. More

The hotel is a very nice hotel however there are too many smoking rooms and being non smokers the rooms reeked of stale smoke. More

Just had three nights here and no complaints. Check in painless, room large and spotless and with the Internet on the TV was able to e-mail home for free. Bed was really comfortable. Breakfast was excellent and plentiful and with a cabaret of Tai Chi. Also as they started serving from 5a.m. it was very nice for early starts. This... More

My husband and I went to China on our honeymoon and the New Otani Hotel was the first hotel we stayed in during our trip. The rooms were very nice, but what we loved most about it was the service. Even though most of the staff doesn't speak fluent english, we had a small inconvenience in our floor (flooding) and... More

Stayed at this hotel on a business trip to Beijing. Hotel is conveniently located, fully refurbished. The rooms are nice, clean, comfortable and the amenities provided are excellent (all l'Occitane products in the bath room). The service is not yet completely up to a New Otani hotel (definitely not up to Japanese standard) but can be considered good for China.... More