We are the air china passengers who missed the flight due to the flight delay. We were taken to this hotel by the airline shuttle and were told that we have to pay 150 yuan for a room or to share a room with a stranger. This seems to be a plot between the hotel and Air China to cheat... More

Air China put me in here when their delayed flight caused me to miss my connecting flight. I can think of no other reason to stay there. The reception staff were rude and inefficient and then asked for 150 yuan if I wanted a room to myself. The room looked OK, if a bit shabby, but it was cold, even... More

Missed connecting flight to LAX. Spend the 25 dollars (US) for upgrade to single room - skip the sharing. Catch shuttle earlier than they tell you to - there was quite a back up - and my guess is if you are with a large group of stranded passengers, would make the shuttles full. Rooms were clean, spent a couple... More

Golden Phoenix is definitely not the worst hotel that I have stayed in but it is far from the best. I think like 90% of people who stay there, we only stayed there after we missed our connecting Air China flight. They couldn't get us on another flight the same day so we had to travel the next day instead... More

My wife and I were placed in this hotel by Air China after we arrived late from New Delhi and missed our connection to Vancouver, BC. Although the hotel was pretty well organized to accept the dozens of travellers who were also stranded due to the delay, the demeanor of the staff suggested that most of their hotel management training... More

Arrived at the airport at midnight and had arranged a hotel pick up that didn't arrive. When I eventually got to the hotel it was freezing inside , room was adequate but not clean and bed was solid. Had running water sounds constantly and was woken at 1am and then 2am with waiters trying to give me cans of coke!!... More

We tried to find a good airport hotel on trip advisor, but our flight had been canceled later in the day and we wanted to find something out near the airport so that it wouldn't be a hassle the next morning. This was pretty much the last option and so we took it, despite the horrible reviews on here. Ok... More

July 28th we stranded in this run-down hotel as Air China wasn't willing to book us to alternative connecting flight. We only met frustrated Air China customer so it seems that this place is mainly making business with unsatisfied Air China customers. The room we got would have satisfied maniacs for DNA fingerprints. The twin beds were full of all... More

Single most infuriating hotel experience of my life. We stayed at the hotel between two connecting flights. We arrived at Beijing airport late night, and had to leave early morning. First problem: The airport shuttle didn´t pick us up on arrival. When we called the hotel, the staff didn´t speak english, so we couldnt explain the problem. After getting help... More