This is a very good airport hotel. The rooms are well designed, and feel big. They are also quiet, especially by local standards. The rooms do get very dry in winter, so ask for a humidifier. Regular shuttle to the airport (5-10 mins to T3). Breakfast is good, but the a la carte menu is small, and the buffet is...
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Your review is much appreciated. The tips you have provided will be helpful to our future guests, especially regarding your discovery of the surroundings which do indeed have a nice variety of restaurants to offer.
The buffet comments are noted and we will fine tune the menu as soon as possible.
Thank you and happy travels.
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Typical crown plaza hotel. Bright modern clean plenty of venues in house
Location is only good for airport layovers
Hard to find the courtesy bus but once the rep is found its smooth sailing ( finding a rep with a sign in the worlds largest airport is harder than it seems)
Was given an upgrade to full large suite so...
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Thank you for your frank and constructive comments. We appreciate the compliments and will work harder to improve our staff friendliness. Yes, the airport is huge,and it is our responsibility to make sure we don't miss our guests for the airport pick-up. Having been doing this for so many guests, I believe we have a good procedure and communication set...
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We stayed here on our last night before leaving Beijing after being on tour. It is handy to the airport and the hotel provides a free shuttle service leaving every half an hour.We walked to the train station and caught the subway to Wangfujing shopping street, it took four train changes but it was fun, a little deserted to walk...
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Thank you for the positive comments regarding the hotel. We are pleased that we were able to make your stay a delightful one, and we will share your compliments with the team.
Happy travels and looking forward to welcoming you back.
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the front desk credit/debit card swiper often malfunctions and rejects cards randomly. during check out, they held me up at the front desk for half an hour while they tried to figure out what was wrong with the swiper. then they printed the receipt and folio wrong, in which i had to go back to the hotel to request for...
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Thank you for this feedback. We are sorry that you were inconvenienced due to the equipment problem and also with the unsatisfactory service. We will definitely improve on these key points and wish to reiterate our commitment to guest satisfaction. We appreciate your taking the time to write.
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This is actually a very nice place to stay. Room is very good and comfortable. Love the bathroom. They were very nice to send luggage into our room since we had quite a few. They were great to provide a comfortable bed for our two month old infant. What ruins our pleasant stay is the last day when we checked...
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We are sorry to hear that there was a problem during your check-out. Unfortunately we cannot explain today what occurred with the prepayment, in not knowing your particulars. We presume that it was located in the end and we do apologize for the inconvenience caused due to our fault. We are pleased that the actual stay was satisfactory to you,...
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I stayed here for 7 days because of a project at the exposition centre, which is at walking distance (10-20 min). The Hotel is very big and provides a regular Crown Plaza standard. The staff was very competent and helped me to manage my group of 10 collegues. They drew up a list of all collegues so i just had...
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Thank you for this detailed comment, which may be useful for our future guests. Your compliments and frank observations are appreciated.
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This is the perfect hotel for those who need to be close to the aiport. Its 1h away on metro to the city downtown. The staff in general is friendly and the breakfast buffet has a lot of options, for westerns and Asians. The gym has all the basic for a good one, the pool is quite cold. The housekeeping...
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Thank you for letting us know about our pool water temperature. We will fix this immediately, if it is still a problem. We are happy to hear that you are satisfied with our breakfast buffet and the quality of our room cleanliness.
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I spent in Crown Plaza International Airport two weeks for business travel.
The hotel is far away from Beijing downtown, a 30min taxi ride for about 70CNY.
The first week I obtained a suitte: very big, a lot of confort, good value. The second week, cause of an event at the Beijing Expo (in front of the Hotel), I had...
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Thank you for the constructive comments, in particular regarding our food offering. WE have a new executive chef on board who is making positive changes to add variety to the breakfast. We are happy to hear that you have enjoyed our restaurant options. As for pricing, it is consistent with Beijing’s restaurant pricing, considering the facilities and quality of what...
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Nice accommodation. Room in good condition. staff very helpful and friendly. Free shuttle bus service to and from airport. Very wide selection for breakfast.
Thank you very much for your compliments. Our staff appreciates this form of recognition from our valued guests. We try to be better, and do better with constructive feedback.
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As one of several Crowne Plaza properties in Beijing, I expected far better. I have previously stayed in another downtown Crowne Plaza property, where the service was impecable. Unfortunately the service at the airport version was far below standard, as the staff were very poor in knowledge of even basic english (with the exception of check in/ out at front...
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We are truly sorry to learn of the inconveniences and wish to state that these events are not consistent with what we are and what we do for our guests. We will look into these incidents and correct them immediately. The language problem should never have happened as it is part of our staff’s basic competency. We firmly believe in...
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