Located in Nyali, the posh part of Mombasa, but certainly not a poshy poshy hotel. It appears that this hotel caters mostly to conferences hosted by Kenyan government and tight budget NGOs. The room was on par with a $15/night inn, but at a $80/night price.
PROs
- Room A/C was good
- on the beach
- didn't hear the...
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I was booked here and while it is a good location it is clear that the hotel is not maintained. The toilet in my room has a rusty bottom and didn't flush well, the shower is built for someone 4 feet tall, the sliding doors did not shut well and the air conditioning did not work well. This place has...
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Dear Globl,
Good Afternoon.
On behalf of Management of Mombasa Beach Hotel i would like to formally apologize for the inconvience we have caused during your stay with us.
What you have highlighted is truth and we are in the process of doing a major refurbishment of the unit as we speak.
We are embarking on working on phase one...
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DO NOT STAY HERE. DO NOT VISIT. DO NOT UNDER ANY CIRCUMSTANCES HIRE THE MEN TO TEACH YOU HOW TO WIND AND KITE SAIL!!!!!
This place is a filthy dump with employees who will tell you one thing, then make you pay 10x more. They are bullies. Also, the beach is dirty and filled with sellers and hustlers. Save your...
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Dear World Travel Star,
Good Morning.
Am responding to your review posted on the TripAdvisor .com. We do sincerely apologize for the ordeal you underwent with the Kite surfing staff at the Mombasa Beach Hotel. We have since been in-touch with the Staff and owners of the kite surfing unit and have advised them to have their rates be well...
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My family stayed here for 2 days this year in September, 2011. When we got there, the rooms looked pathetic, the beds were not done, there was no fridge in the room. However we decided to suck it in and check out the next day, unfortunately, it was the muslim holiday Idi, and most hotels were fully booked. We had...
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We ended up here after our Monach flight went US. We were supposed to be staying in a comparable hotel to the one we had been in (Southern Palms Beach Resort, Diani Beach), let me tell you there is NO comparison. The place was filthy, the food foul (I got food poisoning), the rooms appalling, the beds had fleas, there...
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Dear Madam
Good Morning.
On behalf of the entire management of Mombasa Beach Hotel we would like to apologize for the the experience that you went through at the hotel.
We have since improved our services on the area that you mentioned ranging from the room to the food.
Our level of service has also gone higher and we endeavor...
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My stay at this hotel was my worst holiday ever in Mombasa. I had gone there on April 2009 with my wife and family after having an amazing stay at a hotel in the Tsavo East National park, so we were looking forward to two days of beach and fun.
My hopes of fun at the hotel were quickly dashed...
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Dear Motsomi85,
Good Afternoon.
Am sorry you did not get your holiday fully with your family during your April 11' Holiday at Mombasa Beach Hotel.
We do apologize for the inconvenience this caused you and your family.
Kindly note that in Kenya we do not have private hotels as this would be regarded discriminatory by the Kenyan Government. What we...
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We spent one night here some five years ago after arrival and before going on a safari next morning. At that time we made such a fuss with our travel agency that they decided to compensate us. And promised never to use that hotel again!!! But surprise, when at Christmas we arrived in Mombasa after a very long trip (because...
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Dear Sir,
Good Afternoon.
I do take this opportunity to apologize for the experience you went through Mombasa Beach Hotel.
We have worked on our rooms and are gearing to go for a refurbishment of the entire hotel in phases. Our service delivery has also improved three fold and this can be given the back up by the ISO Certification...
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I have never felt the need to give a review such as the one i am giving below!!
I checked into the hotel and was welcomed by a glass of fermented passion juice. My room key was handed to me (a plastic affair with what looks like paper stuck in it showing the room number). I followed the porter to...
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I stayed in Mombasa Beach Hotel for one week in Dec 2010. I had seen horrible reviews on this hotel but had no choice because I was late in doing my booking and as such it was the only available beach hotel at the time. I must say, it turned out not be as bad as I expected. We did...
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The hotel is DIRTY. I have never seen such a neglected garden - NEVER. There are plastic bottles everywhere, some rusty metal trash, everything is devastated. There are people working - I do not understand why they do not water the grass (it is completely dry), why they do not pick up the trash?!! WHY?!!! The garden furniture is also...
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