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Jacaranda Hotel, Nairobi

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All 80 Nairobi hotels

Jacaranda Hotel

3.5 of 5
Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Hotel amenities
Jacaranda Hotel
63 traveller photos
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Ranked #31 of 80 hotels in Nairobi
3.0 of 5 stars 160 Reviews
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160 reviews from our community

    Trip type
Traveller rating
    13
    52
    61
    24
    10
Date Rating
Cheltenham
Top Contributor
64 reviews 64 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
45 helpful votes 45 helpful votes
“OK for Business or on-route stopover”
3 of 5 stars Reviewed 2 June 2013

Stayed here at the end of a safari. Our guide told us he was taking us to a five-star hotel, so we were a bit disappointed as it isn't. Having said that the lobby/reception areas and restaurants are all very nice, but the hotel is slightly let down by the rooms. Surprising no lift to upper floors. Bedrooms have tea/coffee... More

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Nairobi, Kenya
1 review
“Good breakfast”
4 of 5 stars Reviewed 28 May 2013

The restaurant at the hotel serves a wide variety of breakfast items, not forgetting the great service from the chef and fellow staff. There is sugar free stuff that tastes good if you don't like a lot sugar or if you are diabetic

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
11 June 2013

Dear Sheila, Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us. I am delighted to note that you enjoyed great service from our Chefs and service staff, as well as the wide variety of breakfast items, including the sugar-free section of the buffet. Indeed we are building on these strengths so... More

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Value for money for business trips, but be prepared.”
4 of 5 stars Reviewed 17 May 2013 via mobile

Jacaranda is in Nairobi Westlands - very easy to access and close to the developing business district. It has very clean rooms and staff is very polite. If you have a room overlooking the internal garden and the pool, it's even better. But, there are a few problems. Even though kitchen is very good and modern (especially that chicken vodka!),... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
11 June 2013

Dear Michael, Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us. Thank you for the positive feedback on our polite staff, clean rooms and views from the rooms. I have noted your comments regarding meal options and saltiness of the food and we shall be addressing these so as to cater... More

Milton Keynes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Nice hotel but expensive”
3 of 5 stars Reviewed 10 May 2013

Second stay (2days this time) in the hotel and the rooms are still basic, in addition to having no aircon just a sealing fan. Some of the decorations and the overall design of the rooms looks old skul, maybe some retouch maybe be worth it. The internet signal at times can be a bit of a hustle especially when in... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
11 June 2013

Dear Trev, Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us. Thank you for the positive feedback on our courteous staff and dining options, and I will share this with the team. I have noted your comments on our rooms’ décor, design, air conditioning and cost – these provide valuable feedback... More

Nakuru, Kenya
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good hotel”
3 of 5 stars Reviewed 4 May 2013

Jacaranda hotel is good and quite convenient. We stayed here for two nights. It is fine for travellers who are just stopping by Nairobi or staying for a couple of nights. The hotel is simple. The rooms are good and are well furnished. The bathrooms are clean and good. I think the hotel needs a bit of change in order... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
7 May 2013

Dear DheerK, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us, the food, the staff as well the location. Your feedback on our rooms and hotel in general is valuable and will help us along as we improve and upgrade the hotel and our services... More

pune
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“Good as Transit”
4 of 5 stars Reviewed 4 May 2013

Stayed for 1 night a the end of Kenya safari. Rooms are basic, comfortable and clean but with no air conditioning. The Breakfast was good with variety of food and the staff courteous. Location of hotel is good as there is a shopping mall just behind the hotel with a supermarket. Generally ok.

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Jacaranda-Hotel-Rep, Owner at Jacaranda Hotel, responded to this review
7 May 2013

Dear Shankyt, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us, the food staff and our location. We have been upgrading our hotel in phases, and we have embarked on installing ACs in all rooms to ensure each guest feels comfortable. I look forward to... More

Cambridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Good omelette's”
3 of 5 stars Reviewed 26 April 2013

Rooms are comfortable and clean if a little dated. Staff are very helpful and polite. I enjoyed the food especially the omelette's. In general the hotel needs some updating, but I could not fault the cleanliness of the hotel. Good as a transit stop

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
7 May 2013

Dear Iglobal, Thank you for your feedback and taking time to review our hotel. I am happy to note that you enjoyed your stay with us. We are continuously improving and your feedback on room upgrades is valuable to us. I have shared with our Chef your comments on the good food, especially the omelettes! Thank you. I look forward... More

Harare
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“very convenient”
4 of 5 stars Reviewed 25 April 2013

stayed at the hotel for 7 nights thoroughly enjoyed the place , the rooms are spacious and well furnished but they need to seriously look at air conditioning . Great meals buffet type and the front office people were very helpful . positioned very well next to a large mall were we had our trade show . Highly recommended for... More

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Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
7 May 2013

Dear Allen, Thank you for your feedback and taking time to review our hotel. I am glad to note that you enjoyed your stay with us, including your room, buffet, our staff and the hotel location. These are some our strengths that we are continuously building on. We have began the process of installing ACs in all the rooms so... More

Bronx, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Acceptable as a transit point.”
3 of 5 stars Reviewed 26 March 2013

Recently went on a Kenya Safari with Gate 1 Travel and Stayed at the Jacaranda for one night at the beginning and one night at the end of the trip, as a transit point to and from the airport. As a transit point it is acceptable but I wouldn't want to spend more than a night or two at the... More

Was this review helpful? Yes 1
See 3 more reviews by Mundo696 for Nairobi
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
19 April 2013

Dear Mundo696, Thank you for the feedback and taking time to review our hotel. I am delighted to note that you were pleased with various aspects of the hotel such as the buffet breakfast. There is a club approximately 50 metres from the hotel which, I assume, is the one you are referring to. We have strict environmental laws that... More

Houston, TX
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
“Jacaranda Hotel, Nairobi”
3 of 5 stars Reviewed 11 March 2013

The hotel is acceptable. All staff ( but not one of the ladies at the reception) are friendly and helpful, Michael is the best. They serve breakfast buffet, and has an omelette station. It is locate crossing street from a Mall or big shopping center, that has a supermarket a many stores. On my stay I use three rooms, any... More

Was this review helpful? Yes 1
See 2 more reviews by Ahidyn for Nairobi
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review
19 March 2013

Dear Ahidyn, Thank you for your feedback and taking time to review our hotel. I am glad to note you enjoyed several aspects of your stay with us: our location, cleanliness, breakfast buffet and our staff, who are well trained to offer excellent guest service. I would like to get more information regarding our receptionists who were unfriendly towards you.... More

 
 
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Additional Information about Jacaranda Hotel

Also Known As:
Jacaranda Hotel Nairobi
Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 80 hotels in Nairobi
Price range (per night): $239 - $262
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Jacaranda Hotel
Waiyaki Way PO Box 14287
Nairobi 00800
Kenya
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