Shocking,shocking,shocking is all I can say. The rooms are dirty, walls need drastic washing, there is no hot water,speak to the front desk,still no help,even when you tell them you have no water to shower. The restaurants,there are no words,every single time they got the orders wrong and how difficult can it be for a cheese burger? The restaurant staff... More

One of the most beautiful hotels, the service has improved considerably in last 6 months. The rooms are getting renovated and looking much better. It is very centrally located in the heart of the city that is the positive thing about this hotel. The doormen are most gracious and helpful so were the bell hops. I found the staff excellent... More

This hotel does not deserve to be called a 4*-hotel. The location in the CBD is fine, but: - Front desk staff is not professional: a simple check-in issue required 5 hours to get solved after long discussions and claims (lack of responsiveness from careless staff). - The rooms were not ready at 4pm ... although hotel was almost empty.... More

pretty good service, though inconsistent. rooms average. it's a take-it-or-leave-it kinda place.

Stains on bed, carpet, sofa, sheets. Phone didn't work, air-con didn't work, two lamps didn't work, very poor shower, hotel bar closed early. Unfriendly reception staff insisted on two limos to the airport as we were travelling with lots of kit at a cost of $100. When we arrived for our stay we only paid $30 for a minivan. On... More

I have to agree with "ManagerUae's" review. The entire staff is rude and has a ego problem. Complaining to the manager had no effect at all - he seemed completely indifferent. We were put up here by our airline and after an incredible trip to Tanzania, this was so disappointing.

Had a group of mine stay there but was not worth the price! Entire staff have ego problem! Hotel aint at all a 5 star! Can probably pass for a 3 star hotel. One rather stay at the 680 Hotel! Air conditions have not been working for the past 4 years! lol! That's strange and the GM always says its... More

One of the most beautiful hotels I have stayed in but really let down by the service. I checked in at 10pm and went straight to the main restaurant. I had been travelling since 4am. I asked for a beer and ordered the set menu. The waitress stood at the bar chatting and after 20 minutes I stood up to... More

Maybe in the early 80s this would've been considered a 4 star, but definitely not by today's standards. We were in Nairobi for a trade show, and stayed at the hotel for 4 nights. It is very centrally located in the heart of the city. That is the only positive thing about this hotel. The doormen very not rude, but... More