We stayed at the Norfolk 3 times in the past month. We found it to be down at it heels. I promise not to list more than 10 problems although I could go on… We checked in at 4 am to a room in the back over-looking shanties with a broken air conditioner. Temperature 85-90 degreees. When we called the... More

we have just arrived back home, we stayed at Fairmont The Norfolk Hotel,it was excellent. staff were helpful and friendly.the room was clean and nothing was to much trouble.the food was excellent and catered for everyone. we had trips out which was organised by Amos of sunset africa safaris, to masai mara safari for 3 days ,and a city round... More

Stayed here for a few nights during a conference, the hotel has a nice old-world charm to it. Service was really good, anything you need they responded almost right away. The restaurants in the hotel are pricey but the food tastes good. The health club and the spa were modern and clean. I'll probably try one of the other hotels... More

We stayed here as a stop over between Lamu and the UK in September 2010. The hotel had a good feel, very clean and spacious. The service was friendly and efficient and the variety of restaurants was good. Our room was in the main part of the hotel and was very comfortable with a large bathroom. I just wish that... More

Clean rooms, quiet, always a good place to recharge after a flight over or mara visit. Food is great in the lobby restaurant. Staff is very good at scheduling activities and the front office group makes you feel safe and secure.

Unfortunately, what used to be a very nice place to stay in Nairobi has now somewhat gone downhill. The service, whilst still friendly, is slow and the food is not so good anymore. US$ 33 for a breakfast is extortionate. The rooms are still OK, as are the pool and the gym. The internet speed is mostly miserable. Don't even... More

We arrived at a ridiculously early hour of the morning, just after sunrise, and we were welcomed with smiles and immediately shown to our ground-floor room that looked onto the beautiful, shady garden courtyard. The accommodations were excellent: crisp, smooth sheets on a comfortable king-sized bed; high-quality toiletries in the prettiest hotel bathroom I've ever seen, although it was on... More

We have just spent 2 nights at this hotel in Nairobi and what an excellent choice.Wonderful service, very friendly and helpful staff. We hired the hotel car to take us sightseeing for the day and found David to be a very helpful and knowledgeable guide. David showed us around Nairobi as well as taking us to the elephant orphanage (highly... More

Walking in the majestic doors of the Fairmont in Nairobi is like stepping back into the Colonial era. Passing through the strict security provides a sense of comfort and security in the midst of a fairly chaotic city. The elegant lobby and shade of the serene garden court are perfect for a midday lunch or evening cocktails. The rooms are... More