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All 80 Nairobi hotels

Fairmont The Norfolk

5.0 of 5
Harry Thuku Rd, Nairobi 00200, Kenya
Hotel amenities
Fairmont The Norfolk
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79%
Ranked #9 of 80 hotels in Nairobi
Most recent review
4 of 5 stars Reviewed 17 June 2013
Elena S St. Petersburg, Russia
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288 reviews from our community

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Traveller rating
    108
    113
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    18
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Date Rating
St. Petersburg, Russia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 June 2013 NEW

Fairmont The Norfolk was the first hotel on arrival in Kenya. Very nice location! Here we could smell wild animals but we didnt see them :=) We arrived at night but the hotel was 20 min away from airport. We filled in declarations beforehand at home and received our luggage very quickly so in 30 min we were already at... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
19 June 2013

Dear Elena S, Thank you for your valuable review. We are delighted to learn that you enjoyed your overall stay at Fairmont The Norfolk. We are pleased that you were impressed by our rooms, convenient location, restaurants and quality of food. We look forward to an opportunity to welcome you once again in the near future. Best regards, Richard More

Nairobi, Kenya
1 review
5 of 5 stars Reviewed 7 June 2013

On business I had the privilege of staying at The Norfolk for in total 37 nights. I found the hotel facilities, people, dining, general atmosphere all excellent. The staff were always courteous, friendly and helpful without exception. The grounds are impeccably kept, it is the only hotel I know which paints it's bricks!!! I can thoroughly recommend the hotel for... More

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Dubai, Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 31 May 2013

Lovely charming hotel, the greenery courtyard gives relaxing feeling. Building and decoration reflects the history of the hotel. Service is excellent, I stayed in specious room facing courtyard, recently renovated. Restaurants serve good food. It is quite hotel in the center of busy Nairobi.

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
3 June 2013

Dear Wael T, Thank you very much for taking the time to provide feedback on your recent stay at Fairmont The Norfolk. We are thankful for your comments which are invaluable in helping us maintain and continue to improve our services to all our valued Guests. We look forward to an opportunity to welcome you once again in the near... More

Cairo, Egypt
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 30 May 2013

all prices in Nairobi is not cheap already, i spent a week there, the hotel is super clean, not very modern but good furniture though, very green. the breakfast buffet is not very rich, but for dinner menu, all food was sooo tasty. the stuff are super friendly and you can see a smile wherever you go, they are very... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
3 June 2013

Dear MA1979, Thank you for taking the time to write a review. It is gratifying to note that we met and exceeded your expectations and we certainly look forward to welcoming you back again should you visit Kenya in the future. Best regards, Richard More

1 review
4 of 5 stars Reviewed 30 May 2013 via mobile

I will précis this by saying that this is business travel, so different expectations Hotel clean and central. Food good, (red snapper) if a little slow on delivery. Staff attentive. Everybody has a smile. Room 517, above the kitchen so noisy and it appears there is a large water heater on the other side of the wall. So if you... More

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London, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 24 May 2013

stayed here for 5 nights and room was spacious with garden view.....it felt like we were sooo far away from chaotic Nairobi..staff very helpful and attentive.... the only major complaint we had during our stay is the amount of salt they put in the food.....we constantly mentioned it to them and I have to say they was no improvement in... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
28 May 2013

Dear idreamofkenya, Thank you for taking the time to write a review. We sincerely appreciate your comments and are delighted to hear that you enjoyed your stay as well as our service. Kindly note that your concern in regards to the noise, black Chinese teapots and amount of salt has been noted and remedial measures will be put in place.... More

New York City, New York
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 22 May 2013

It's in a quiet location, which matters in Nairobi. There is a lovely shaded courtyard. Restaurants under broad porches are charming. The pool is not exceptional, but for how badly you may need peace and tranquility while in Nairobi! They have an EXCELLENT burger at the pool (try it.) The desk staff is friendly and professional. The reason I don't... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
28 May 2013

Dear 1k_by_June, Thank you for taking time to share your very impressive feedback following your recent visit to Nairobi. We are humbled by your comments and happy that our product accompanied by our dedicated team ensured that your stay is exceptional. Please accept our apologies for the hot water inconvenience which I have addressed with the Chief engineer to ensure... More

Perth, Western Australia, Australia
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 21 May 2013

We started our African Safari here. The Location is OK (for Nairobi) the Lobby/Bar is great. The décor is classical. The grounds and gardens are great & well maintained. The rooms are very comfortable with all the facilities you would expect in a 5 star hotel. The food & service is very good, the staff are courteous, and are willing... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
28 May 2013

Dear Graham B, Thank you for your valuable review. We are delighted to learn you enjoyed your overall stay at Fairmont The Norfolk. We are delighted to learn that you also liked our rooms, lobby/bar, gardens, food and quality of service. We look forward to welcoming you back in the future! Best regards, Richard More

Cape town
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2013

My second time at this hotel. The perfect place to relax in Nairobi. Very good service, extremely attentive and very professional. The meals are great, and the rooms are extremely comfortable. Also a nice gym, and garden setting. After long days in Nairobi, the Norfolk is the perfect. Good wireless and internet access, plus all mod cons. Not an ideal... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
21 May 2013

Dear SimonCY, Thank you for choosing Fairmont The Norfolk as your preferred hotel and for writing such a complimentary review on TripAdvisor. We strive to give exceptional service to all our guests and it is great to hear such positive feedback. I will certainly share the review with my Team. We look forward to welcoming you to our hotel in... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 May 2013

I stayed here on a work trip 8 nights in Nairobi, it was a perfect location and hotel to return to in the evenings after being out all day for work. The hotel restaurants are alright if you are staying in for the evening. The room was lovely and spacious with a view on the inside courtyard.

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
21 May 2013

Dear Hayatb, Thank you for taking the time to share you feedback on your recent stay with us. We are glad to hear our location was convenient for your needs in the city and appreciate that you found our rooms to be lovely and spacious. Once again, many thanks and we hope to welcome you back again in the future.... More

 
 
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Additional Information about Fairmont The Norfolk

Also Known As:
Fairmont The Norfolk Hotel
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Nairobi
#7 Luxury Hotels in Nairobi
#9 Business Hotels in Nairobi
Price range (per night): $277 - $421
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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