Room itself was just just average, nothing special. But the hotel was excellent; staff were very professional and courteous. I found the food in Kenya to be "okay", hotel had a few options but by the third day was getting bored with it. I'm giving this hotel 4 stars because the staff always went above and beyond to make my...
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Stayed 1 night in Feb 12 as part of a safari trip to Kenya.
Nice hotel and really friendly staff (like much of Kenya) but not what I expected of an InterContinental standard. I found the Sarova Panafric down the road a better hotel all round despite friends from Nairobi telling me the InterContinental would be better.
Rooms are nice...
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Dear Portofella,
Thank you for taking the time to write your review regarding your recent experience at the InterContinental Nairobi.
I am very pleased to know your wonderful comment about our friendly staff and our “nice and roomy” guest rooms
I would also like to thank you for your comments regarding your experience at the Casino and the breakfast order....
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Stayed here for two nights enroute to Masai Mara. Rooms were great, excellent furnishing, nice comfy beds, big LCD tv. Bathrooms were spotless and well maintained. Housekeeping staff was attentive and room service was ordered twice and was quick and efficient and food was generally satisfactory.
Buffet breakfast was lavish usual for a 4 star standards. I had injured my...
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Dear Ibaad,
I am so pleased to read your excellent review and the perfect rating you have given us here on TripAdvisor.
Your comments are being shared to the entire team, as reinforcement to continue our efforts to make InterContinental Nairobi a leader in excellence.
Once again, thank you for your kind feedback, as we now look forward to welcoming...
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Given the relatively high price of this hotel (around $335 + tax for a club level room which included access to the club lounge, breakfast and internet) service and quality at this hotel proved to be rather erratic.
The Room: rooms are a reasonable size, with a king sized bed, desk and sufficient room for a small side table and...
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Dear Ngman,
Let me first thank you for choosing Intercontinental Nairobi during your visit. I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services. We are striving to monitor and improve our services and facilities we offer to all our guests.
We are always pleased to receive areas for development of...
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Hi there, thank you for letting me express gratitude and confirming to you that Intercontinental hotel Nairobi is one of the best hotels in Kenya. Their rooms and service are excellent following an experience from our group which was there recently.
Dear Bushfinders,
We greatly appreciate you taking the time to post this encouraging review.
We are glad to know that your group had a wonderful experience here with us and we are committed as usual to put all our efforts to extend best services to our dear clients.
Again, let us express our gratitude and appreciation for your recommendation of...
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We stayed in IC for couple of days before proceeding towards Masai Mara. Its a good hotel with a welcoming staff, good restaurants but rooms are a bit dampner. Bar near the pool is fantastic, we tried Indian restaurant one night and the food was amazing. During check out my international credit card was not getting accepted, don't know why...
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Dear AjayBDelhi,
Thank you so much for your recent stay at Intercontinental Nairobi. We truly value your feedback and we are delighted to learn that you enjoyed your stay.
It was a pleasure reading the observations you have shared about our welcoming staff, fantastic Pool Bar (the Makuti) and amazing food in our Indian Restaurant (the Bhandini).
Once again, please...
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I came to this hotel with some preconceived idea of what an Intercontinental should look like, to which it did not live up to, but at the same time there was nothing really wrong with this hotel. The staff are incredibly nice and very helpful. The restaurants are good. You feel very welcome all the time. The rooms are dated,...
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Dear Fouad917,
Thank you so much for your recent stay at intercontinental Nairobi. We greatly appreciate you taking the time to post this encouraging review.
It is an honor for us that you considered Intercontinental Nairobi when visiting Kenya. We are very happy to know that you felt welcome and that our colleagues were incredibly nice and very helpful. We...
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Intercontinental is always a very good brand, and I have yet to find the property that is indifferent to my needs. The IC in Nairobi went one or two steps further for me and my family on two recent stays in March and April.
Apart from the warm greetings, the attentive service and the welcome feeling we got - from...
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Dear MunichEricJ,
Thank you for taking the time to write your experience at the InterContinental Nairobi , and thank you for choosing our fine Hotel for your stay.
We are glad that you have had a wonderful experience here with us and we are committed as usual to put all our efforts to extend best services to our dear clients....
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This hotel is located startgeically, just opposite the Kenyan National assembly.
Good green surroundings. The lobby is reasonable with coffeeshop at lobby level itself.
The resturant just off the lobby is also quite good. The buffet spread for break fast was good.
We had a rooom facing the road and assembly...very good view.
The room was spacious and amenties good....
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Dear plpalani,
Thank you so much for your recent stay at Intercontinental Nairobi. We greatly appreciate you taking the time to post this encouraging review. We truly value your feedback and we are delighted to learn that you enjoyed your stay.
It was a pleasure reading the observations you have shared about our spacious rooms, parliament view and your experience...
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I spent 5 nights at this hotel and I was very happy with most aspects of my stay. The check-in as efficient and painless, The staff were very friendly and helpful - including the security staff who were always polite and professional. My room was rather dated, but spacious, clean and neat. The internet / wi-fi fees were rather expensive...
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Dear Guest,
Thank you for posting your review on your stay at the hotel. We are happy to hear that your check in experience was seamless.
With regard to your interaction with our staff, we are pleased to hear that you found them to be helpful and friendly. We will pass on your compliments to the team.
In regard to...
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