We stayed one night en route to a cruise through the Suez Canal and that was more than enough! Finding our room was the first problem as there are two sets of lifts and staff lacked the ability to direct. Shouldn't staff in an international 5 star hotel all have reasonable knowledge of the English language? Then the lifts were... More

The bad news: Irritating lack of attention to detail: mini-bar empty on arrival, filled on request but never re-stocked, promised daily paper never delivered. Some staff disinterested to the point of indifference, many apparently busy on tasks that don’t involve serving customers. Carpets stained, paintwork scuffed. Coffee shop popular with lively groups of locals: best avoided by those with aversion... More

After staying one night in this hotel, I had to transfer. Internet wasn't working and the room and its facilities were mediocre. But the hotel staff made me come back. And that I did not regret. I got to experience an outstanding service from most of the people I interacted with. As an international traveler, I've stayed in many super... More

The only thing or the main thing is privacy , quietness and politness of the staff , i really enjoyed my stay at sonesta in march 2012 .the service was perfect , the rooms are very clean the food isn't ok but i didnt care as everything was perfect..

As a city hotel the Sonesta has all that you need. The cleanliness and service was very good. The staff were extremely helpful and very friendly. Overall a great choice for the weary traveller. Simon (AGT)

The hotel has fantastic rooms, but the difference is the service and the sauna. I had a problem with the internet and the Lady (I believe Haguer or something like that, sory), was attentive, solved it immediately in a pleasant professional way. The front desk staff too, they were perfect.

We arrived at the Sonesta hotel on our last night in Egypt, chosen because its convenient for the airport, after a tiring trip to the Pyramids, we were then sat in reception for 35 minutes while they tried to locate our reservation. After that time there was not even an apology, even though the tour rep confirmed the error was... More

Stayed here for a couple of nights whilst on business. Stayed in a twin room with a colleague, the room was a little basic. There wasn't any tea/coffee making facilities in the room. Everything else was adequate and good free WIFI.

I stayed two separate times during March...The hotel is very close to Cairo Airport, very close to main shopping center in Cairo " City Stars". The bed is very comfortable. If you book in the regular hotel not the tower do not expect much view. But the room inside is cozy with a desk and a couch or couple of... More