My daughter and I went to visit my other daughter who studied in Cairo for 2 weeks! The staff at the hotel welcome us pleasantly from day one. We were greeted at the airport at my request by a nice friendly gentleman who helped us with the visa, luggage, customs and the car that brought us to the hotel. We...
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We have just come back from a family holiday in Egypt. I could highly reccomend the Hilton Zamalek in Cairo. The rooms were very nice, staff could not do enough for us. Egypt is definately safe. I used a Guide called Mohamed Gad from Hello Egypt tours. He is a first class guide and very reasonable.
Dear Carolmonro,
Thank you for your kind comments, I am delighted that you have liked our hotel as well as you were satisfied by the service provided by our Team Members, with such great feedback we can only ensure that we are on the right track.
I will make sure to convey your comments to our team, this certainly will...
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Ignore people moaning as there will be those everywhere you go, the staff are fantastic nothing is too much trouble. The guest relations lady is totally 100% a credit to the hotel. Rooms are very spacious and well equipt, the local are is typical of Cairo although not the husel bussel of down town Cairo. Roads are busy but then...
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Reviewed 24 October 2011
Dear Mr Solo,
Thank you so much for taking the time to write such a nice comment, believe me with such a constructive feedback we can only know that we are on the right track, and we can further improve our services, I am also pleased that you have liked the service provided by our Guest Relations Manager. We hope...
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this is the second week i spend at Hilton.
The first week was good. The hotel location is in a very calm area, and it has access to several shops and nice restaurants.
the hotel is not usually crowded, the breakfast is good....the pool was being renovated, so i did not have time to try it.....
i woke up this...
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Dear Devilmind,
Thank you for your time to write your feedback, I am pleased that you have enjoyed our restaurant and food. I am truly sorry for that day we could not supply water as water cut was from the main supply source, we have tried to urge the authorities to work on fixing the problem as soon as possible...
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Hotel is just ok. Old furnitures, old bathroom with no shower. Ffriendly staff, but not willing to walk the extra mile. Do not recommend to open the window - after 30 sec room was full of mosquitos. Positive is location close to embassy area and many restaurants, cafes and bars.
Dear Lilind,
Thank you for your valuable time to write your feedback, we are pleased that you liked our superb location, we have noted your comments about the room furniture, kindly be advised that our hotel last full renovation was completed on 2009, however we understand that we can not meet all tests and expectations, I would like also to...
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I stayed here as my hosts in Cairo were long-term residents of the hotel. The location is great for Cairo - away from the really crazy traffic and with some of the best arty and funky shops just a walk away.
The views from the sun deck, the gym and the higher rooms of the Nile are spectacular. The staff...
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Thank you very much for your review on tripadisor, it is rewarding to see that you liked our hotel.
I am also happy to know that you were satisfied with the services provided by our team, your review will serve as a motivator to all of them.
I look forward to welcoming you once again at our hotel.
Best regards....
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Actually the hotel is very clean. Has an excellent location, well secured. Rooms are big in space, clean but has an old furniture. All rooms has an excellent Nile view. The hotel might need more activities and services like shops or info.kiosk.
I had a confirmation for Nile view deluxe room, but I have a feeling that the room I...
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Thank you for your review on tripadvisor, I noticed that you - generally - liked our hotel, which is great to know. Allow me to clarify some of the points you mentioned: the added benefit of the Deluxe rooms are: the size of the room (35 sq. m), the View, and the size of the balcony, the standard rooms are...
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Hilton Zamalek is a very comfortable hotel. The best part is the spacious living area and decent kitchen. The view of the Nile is awesome. Try to take room number XX04 or XX05 above 5th floor. The balcony for these rooms is very wide and can seat around 8 people.
The house keeping and front office staff is very polite...
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Thank you very much for your review on tripadisor, it is rewarding to see that you liked our hotel.
I am also happy to know that you were satisfied with the services provided by our team, your review will serve as a motivator to all of them.
I look forward to welcoming you once again at our hotel.
regards.
Ahmed...
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Having just returned from my second visit to Cairo in the last two months i have to say do not be put off by all that has happened there this year, i stayed this time at the Hilton and everyone was really lovely nothing was too much bother, the guest relations manager was outstanding.
The hotel is still referred to...
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Reviewed 27 March 2012
Thank you for your review on tripadvisor. I am glad to know that you liked our hotel and that you enjoyed your stay with us.
I am also happy to know that you were satisfied with the services provided by our team, your review will serve as a motivator to all of them.
I look forward to welcoming you once...
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My husband and I stayed in this hotel for 3 months, whilst he was working in Cairo. This was just before it joined the Hilton brand (they were preparing the sign just as we left).
The hotel is in a very nice location by the Nile in the Zamalek district, which is occupied by many of the embassies. There are...
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Thank you for your review on tripadvisor. I am glad to know you enjoyed your stay and that liked our hotel.
I am also happy to know that you were satisfied with the service provided by our team, your review will serve as a motivator to all of them.
I look forward to welcoming you once again at our hotel....
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