My husband and I had travelled to Palau the weekend of May 5th to celebrate his 71st birthday. During our stay there at Airai Water Paradise Hotel, the staff were very friendly and accommodating. However I was impressed most especially by the front desk clerk as their customer service skills were extremely rewarding. They were willing to get information for... More

Based on other reviews you'd think this place should be avoided. We enjoyed our stay! We received a great rate of about $100/night including breakfast for a garden view room for three nights (two days). We arrived at midnight and were met at the airport and driven the short distance to the hotel. Upon arrival they had our room waiting... More

Wanted to give this hotel 2 points, but due to the very kind service will give it 3 points. The hotel is old, no lifts. They recently tried to renovated the rooms. Our room had no bed lights and only one light for the room and one for the bathroom. So not easy, if you need to use the bathroom... More

Airai provided excellent service with Friendly staff. In here, you can relax fully and enjoy the amazing nature. The nature without pollution is so wonderful and impressive, and let you want to get far away the city. I will come back soon.

Hello All, I thought I would post on this site a warning about the Airai Water Paradise Hotel & Spa. DO NOT do business with this hotel. Not only had I previously read reports here on this blog about the awful disarray of the place, and saw images of a run down resort, but I have personally experienced bad business... More

We booked this hotel for 28 nights online via Orbitz - which showed quiete lovely rooms and amenities on their homepage. Orbitz immediately charged 3313 USD in advance and when we arrived there on august 4th 2011 we where quiete shocked. Our room was quiete lousy and so was the overall condition of this hotel - look at our pics... More

Just as other people have commented this hotel mainly caters to Asian clientele. They cater to them in terms of the breakfast and television stations. (As I recall they did have BBC certain times of the day) I was okay with this because although both of us are American my wife is of Taiwanese descent; we were used to the... More

First, this hotel caters to guests from Taiwan (the manager is from Taiwan). There were no English channels on the TV and no English magazines at the spa. I was the only Western person at the hotel and as such I felt like every member of the staff knew who I was, which room I was in, and knew my... More

I booked a reservation here as part of a dive package with a local, reputable dive center. I'm well traveled and pretty low maintenance but was surprised at the lackluster accommodations initially provided by the staff upon arrival. I arrived to find Chinese speaking staff who spoke little English, which normally is not a problem as long as my needs... More