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Serena Hotel Punta del Este

4.5 of 5
Rambla Williman- Parada 24 | Playa Mansa, Punta del Este, Uruguay
Hotel amenities
Serena Hotel Punta del Este
Ranked #8 of 59 hotels in Punta del Este
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89 reviews from our community

    Trip type
Traveller rating
    42
    29
    9
    5
    4
Date Rating
San Francisco
1 review
4 of 5 stars Reviewed 17 May 2013 NEW

I reserved a room with two beds, which the hotel didn't have when we arrived due to a miscommunication, so they gave us two rooms for the first night at no extra cost. Every interaction with the staff was pleasant, feeling like they would jump to their feet at a moment's notice to help us with anything we needed. The... More

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Serena H, Manager at Serena Hotel Punta del Este, responded to this review
18 May 2013

Thank you very much for your nice comments! We have contacted tripadvisor to change the wrong map. We hope you visit us again soon 8.) More

Laguna Beach, California, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 March 2013

We were recommended this hotel by the Fasano, which we had been staying at. We accepted their suggestion, assuming it would be comparable. The room was $600 per night. It was described as a suite. It was one room. It had views of the beach. The reason that this dull hotel gets to charge such high rates is because there... More

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Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 March 2013 via mobile

This hotel is the only one on the beach itself. It was a flour mill once so the building was already on the beach. Very nicely decorated. Beautiful looking Japanese style place. Pool is abit funny as it looks black and not inviting. Lovely sun beds all around. Sea was very cold and the wind was very cool, so we... More

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Montevideo, Uruguay
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 17 February 2013

I spend a weekend here and I was positively surprised by this hotel, the staff very attentive. Nice amenities and services on the beach, I did not use the spa, but I heard good comments about it. In Punta del Este is one of the few hotels with direct access to the beach, with a nice swimming pool on the... More

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See 10 more reviews by Aviroga for Punta del Este
Serena H, Manager at Serena Hotel Punta del Este, responded to this review
20 February 2013

Thank you very much for your kind comments, we are glad you had a special stay with us! Best regards. More

Sao Paulo, Brazil
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 12 January 2013

I've been staying at Serena for the past 7 to 8 years,and this time I must applaud them. They renovated and the pool area is no longer in black wood.Wich is a relief. The service is great at the concierge and the reception.It's much better than last year.I mean,the rooms and bathrooms with new showers are great. I had a... More

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See 8 more reviews by Emilio01 for Punta del Este
Serena H, Manager at Serena Hotel Punta del Este, responded to this review
18 January 2013

Thank you very much Emilio! see you again soon! More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 11 January 2013

There is only two types of rooms in this hotel - Standard & Suites. 32 standard rooms and 7 suites. All of them expensive (from $420-$650 dlls- Jan. 2013) and all of them a rat hole - Depressingly small, broken bath room, you can hear all the sounds in the hallway (zero rest), the bed is as hard as a... More

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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 January 2013

This is almost a great place to stay... almost. Instead, it's the kind of place I'd never stay again. The restaurant serves delicious food in a lovely setting. The pool and outdoor seating are like something out of a post-card. The rooms are adequate, there is a spa, and the front desk tries to be helpful. However, for the one... More

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Serena H, Gerente at Serena Hotel Punta del Este, responded to this review
4 January 2013

We are very sorry to read your comments, and to realize your stay with us has not been pleasant. We trully do our best. We cannot change what happened, but we would like to invite you to visit us again to compansate the bad impression we gave you. Best regards. More

Los Angeles, California
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 21 November 2012

As many others have noted, the Serena is small (32 rooms), insanely expensive, and difficult to book (at least three months in advance and that's just for the slow season), and while the exterior, restaurant and the lobby are really nice, the rooms and corridors are very plain and would barely count as a two-star hotel in the U.S. Yet... More

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Serena H, Gerente at Serena Hotel Punta del Este, responded to this review
25 November 2012

Thank you for your kind comments! we hope to see you again soon!! More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 November 2012 via mobile

We stayed one week in this beachfront hotel, the perfect relaxation place. Breakfast is served in the restaurant with direct view on the beach only a few steps away. After breakfast you can relax on comfortable couches and mattresses, literally on the beach. As it was beginning of the season, it was very calm. Staff is very friendly and always... More

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San Antonio, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 17 October 2012

Love this small hotel on the beach . Very comfortable, clean, good meals at the restaurant very tasty. Outdoor spaces are BEAUTIFUL . A place to enjoy. You need to get a bus, or drive your car to town as the hotel is a bit apart . Still I would be back GREAT PLACE !!

Was this review helpful? Yes
Serena H, Gerente at Serena Hotel Punta del Este, responded to this review
20 October 2012

Thank you very much for your comments. We hope to have your visit again! More

 
 
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Additional Information about Serena Hotel Punta del Este

Also Known As:
Serena Punta Del Este
Address: Rambla Williman- Parada 24 | Playa Mansa, Punta del Este, Uruguay
Region: Uruguay > Maldonado Department > Punta del Este
Amenities:
Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#4 Romantic Hotels in Punta del Este
#6 Luxury Hotels in Punta del Este
Price range (per night): $125 - $283
Hotel Class:4.5 star (4.5*)
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Serena Hotel Punta del Este
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