The Duman is okay as long as you do not expect too much. The room is big, the bed is okay, the bathroom adequate - not fancy stuff at all. Service is pretty slow with the front staff taking nearly 45 minutes to deliver an iron and ironing board - that is after I was told to go to the... More

Clean big rooms, shower only. Basic. Bed sucks, bed springs are right there. Don't look for anything else. Food is like prison food (bland and basic). Bar, just ask for vodka and beer, they don't know or have anything else much. opened 24/7. Wifi weak signals, again unreliable. On and off. TV in my room just stops working for no... More

I have stayed many times in Astana for business over the past 11 years. This is the best value-for-money I have experienced. It's a modern, clean, professional - looking hotel. I was really surprised when I walked into my bedroom to find the restrained Scandinavian-style quality. The bar staff were efficient and helpful and bar meals very good. There was... More

Stayed in this hotel first time. It was the last time also. Pretty good rooms, Cleaning is so-so, but ok. But your staff. . . Front desk guys are absolutely unacceptable!! The way they was talk to me was impolite, nobody complains my requests about hot water problems in my room!! Dire!!! Please, take some action about this !!

Stayed here for 3 nights, reasonble price for Astana. service was good, rooms were clean,Wi-Fi good. Breakfast fine. possible to walk to old town and new town And I like the very hard bed!!

Have visited this hotel several times: 1. Food - tasty, but everyday the same 2. Clean - Clean and tidy rooms 3. Interior - pretty fine 4. Staff - terrible, no sense of you are serving a guest Situations happened to me: 1. when decided to have a shower, found that water is not going down, but up. Called to... More

My stay in this hotel was wonderful. The room was very big, comfortable and clean. Bathroom size and it's equipment was also great. City view from windows was amazing, breakfast was good. Hotel is not far from city attractions. Very close to big shopping center and mall. Staff members were nice & helpful. So, perfect hotel!

I am more often in Astana on business travel and I have to admit that is the best hotel in Astana I stayed in. The firest two hotel names I can't even remember and the Diplomat was too expensive compared to the service. The Duman rooms are clean and perfect for private and business, a really good breakfast buffet and... More

I've been to Astana on a one-day business trip. When I got to know that I'll stay in the hotel for less than 4 hours (between end of business dinner & leaving to the airport to catch my 05:30 flight) I decided to cancel my 600$ room in the "Radisson" and looked for a better priced alternative to rest &... More