The hotel and its services were all fine. However, waiting at the reception to receive confirmation by a personnel that my decleration of minibar consumption was correct is, in my opinion, totaly unacceptable and is based on the assumption that the visitors are not trustworthy. I was there early in the morning to settle the payment and rush to the... More

The affable personnel, the tasty dishes, convenient location (only 15 min from the airport) and the best fitness center in a city will force you to return again in Excelsior.

This well appointed and "aspiring to be luxurious" hotel falls well short. You can see the money but not the taste in decor and little passion in the service. It feels like A Ritz wanna be in a bad location. Getting in and out is tough and it feels stuck in highway spaghetti, far from the action and nowhere to... More

The Excelsior Hotel in Baku is a fine choice for now, but the city is experiencing a construction boom and new international standard hotels are slated to come online in 2012. I would not put the Excelsior in the same class as a W or a JW Marriott, but it does have a number of features to its advantage. The... More

The staff there are very nice. And, everyone for the most part speaks English. They have a nice indoor large pool and a newly built pool outdoors with a place to order drinks and food. They have the best gym here in Baku! They have three spa rooms and all their services are very reasonable. The girl in room #1... More

really nice hotel!!!!! Great staff, tasty food,best massage I ever had, awesome gym. I will stay in Excelsior my next time in Baku.

The 5* standards at this hotel are about as good as you'll anywhere find in Baku but the form of luxury is a sort of Las Vegas glitz-chic that I thought a little OTT and prices are extremely steep given the nasty location. OK so it's handy for the new Cultural Centre (when that gets finished) but it's far too... More

Quite a good hotel: +++ nice rooms good furniture perfect helpful!!!! staff good fitness centre with 2 swimming pools --- location - no chance to walk to the center - only taxi windows - they need to adjust sound-proof windows as in some rooms you can hear street just because of wrong adjustment breakfast is not a 5* breakfast

We stayed at this hotel for three days. We have stayed at other hotels while we were at Baku earlier, and this was the best. The hotel has a nice pool. The hotel staff are extremely warm and hospitable. We were provided a large and beautiful room with a king sized bed and nice pillows. The bathroom had the required... More