We wouldn't stay in the old quarter again. It is just too noisy. This is a 3 star hotel with very friendly, helpful, courteous reception staff. Everyone at the hotel is friendly and we cannot criticise the hotel's customer service. We made a mistake with the choice of location, and if we go to Hanoi again we'll go for a... More

Stayed there a few nights, hotel needs a spruce up but hey it's a 3 star, Staff are friendly and it's in a good location. More

We stayed at the Viet Hotel for one night on our way to Halong Bay. Unfortunately after being accommodated in several great hotels from Saigon (Ho Chi Minh City) through to Hanoi we were extremely disappointed. The staff were friendly but our room looked very sad and in need of a makeover. The bathroom, especially deserved some TLC. The shower... More

We stayed there just one night on route to Halong Bay and since we got in late we decided on a 3-star that wasn't too expensive. It does live up to being a 3-star, rather aged and the fluorescent lights don't do much for the ambiance but they more than made up for it with the service. The staff was... More

booked 2 nights deluxe room via KS travel pnom penh. received only one deluxe room. have attempted to get refund for 6 months.phonecall and numerous e-mails have yielded excuses and NO refund. a matter like this would have been settled at home within days!! More

The guys at this hotel were by far the most customer orientated and friendly staff that we encountered on our travels. They were efficient and quick to provide information, organised us a fantastic tour of Halong Bay and even gave us an umbrella to use when it was raining outside! The breakfast was a great selection of foods - we... More

I don't like to diss hotels but this is an exception. I have assessed this hotel on basis that it is marketed as a 3 star. So being realistic should not expect top end luxury but something lower down the scale. Even making that allowance, this place is not up to it. Air conditioning not working in one room which... More

My wife and I stayed at the Viet Hotel for 14 days. Over that time we found the staff to be helpful, cheerful and pleasant at all times. We thought that the fresh fruit basket provided each day, free of charge, was a unique and wonderful touch. The Conierge, who arranged our tours, was considerate and knowlegable and the guides... More

As my main intention in Hanoi was to see the city I had chosen a modest hotel and stayed there only limited time. I was quite satisfied with the food, service and conditions. Most of all I liked the personnel who helped me in every way to fulfill my main aim (to see Ha Noi and Ha Long). More