My wife and I stayed at the essence hotel for 3 days mid may. Hotel is faultless. The staff were extremely helpful and friendly. The restaurant was one of the highlights. Every meal we had was top class and very cheap.we didn't bother eating outside the hotel because the food quality was superb. I can see why the Essence is... More

This was my favourite Hotel in Hanoi! I even prefer it to the Metropole Sofitel Legend in terms of helpful staff and location. Upon arrival I received a welcome card in the room and fresh fruit. The rooms are big, clean and wonderfully decorated. The beds are super comfortable. It is quiet in the rooms but the moment you step... More

Lovely hotel. Very helpful, friendly staff. Excellent buffet breakfast, in a great location. Would recommend to anyone looking for quality at a reasonable price. We will stay again next time we are in hanoi

The Essence brand is a chain of hotels that have branches peppered around Hanoi. We had initially booked to stay at the Ruby hotel but due to a booking complication that occurred, we were transferred to their new Happy hotel for the remainder of our stay. The hotel manager at Ruby was superb at ensuring that we felt welcome and... More

The Essence Hotel in Hanoi provided some of the best and personal service we've encountered in all our travels. Not only was our room very comfortable and the breakfast wonderful, but the staff was extremely friendly, helpful and went out of their way to take good care of us. We arrived in Hanoi in the late afternoon, expecting to catch... More

I don't think it's possible to say enough good things about this hotel! My mum and I stayed here for 2 nights before leaving for a night for a Halong Bay overnight cruise and then returned to Essence for 1 further night. We stayed in a deluxe twin which seemed like an absolute bargain at approx £50 per night. The... More

We stayed in the Essence Hotel for our final night in Hanoi. Having previously stayed in the Elite Hotel, the Essence, part of the same group, matched up to our expectations. We were greeted with fresh juice on arrival and checked in to our rooms. The room was lovely and a really good size. The breakfast was delicious offering an... More

This would have to be the best place we have ever stayed! It is a small hotel but the service is amazing ! The staff were incredibly helpful lead by Dung - nothing was too much trouble. Too often when you stay at a hotel, you are just paying for a bed but this was an experience. If we needed... More

As a frequent traveller, Hanoi Essence has set a new benchmark in terms of service. This included email follow-up from our booking within 48 hours, organisation of day trip to Halong Bay, train travel to Sapa and airport transfers. All of which were managed exceptionally. Our interconnecting rooms were fantastic for a family - and very quiet. Location of the... More