We stayed at four hotels in Hanoi and found this one to be the best in every way (except maybe the location. However if you want to stay in the old quarter this is a very good choice as it is a bit away from the craziness on a side street). The service is really what makes this hotel. The... More

The Hanoi Elite is tucked in a side street in the Old Quarter. It's a perfect location and an oasis of calm amidst a lot of craziness and I would definitely recommend it to anyone visiting the city. The rooms are small but comfortable and furnished to a high standard with a great mini bar, good amenities and strong air... More

We only stayed one night but we were happy with the room and the service. Very nice omelette for breakfast.

Room: Splendidly clean, simple but tastefully decorated, not over the top. Everything was functioning in the room. Oh, the bed was amazingly comfortable. Service: This was just excellent. Staff always enquired if everything was ok and were than prepared to help. They also take the initiative for example, giving you a cold drink when you are waiting around. Location: It... More

Great location in the Old Quarter of the city. This most interesting city can be very busy, chaotic and noisy but Hanoi Elite is an oasis of calm. The staff at this hotel are outstanding. They provide a level of service that you do not often find. They organised a great guide for a full day guided tour of the... More

A great hotel, tidy, clean & excellently located in the centre of the old quarter of Hanoi. Good airport pick up service which takes about 45 mins in the crazy Vietnamese traffic. Staff are exceptionally helpful & knowledgable of things to see and available excursions. It is reasonably priced for the excellent service and cleanliness. Rooms are small but relaxing,... More

I can't fault this hotel at all - if fact the only slightly negative thing I can think of is the lack of lift, although there is no room for one & all the positives completely outweigh that. We arrived with a welcome drink, friendly staff & had our (large!) bags carried up to the 5th floor. Despite the rooms... More

If you want 5* service & an amazing atmosphere, this is the place to be. Location is perfect for exploring this busy city. Absolutely deserves the top spot. Thankyou to customer care at Elite for organising the trip of a lifetime to Halong Bay,aboard the brand new cruise AuCo.

I’m not sure I can add more to all the positive comments already mentioned about Hanoi Elite, but it certainly lives up to its rating. They went out of their way to help me when I made a mistake with my booking dates, and, organizing our trip to Halong Bay. The have exceptional customer service which began even before we... More