Lovely. We stayed there about 6 weeks ago. The rooms were very nice, the location was perfect for wandering around in Old town, price was good value, and breakfast was tasty. Perfect little boutique hotel. But what really stood out was the Excellent service. I have stayed at many hotels, and I think the service here was equivalent to the... More

Faultless. The hotel is in a little lane way of the main street but still central to walk to restaurants and the lake. I booked our tour to Halong Bay and Sapa with Mr Thang via email months prior to arrival and he was wonderful even after having to change dates due to flight changes, so please consider the tours... More

We booked this hotel based on the Lonely Planet recommendation and were definitely not disappointed. We arranged for the $18 airport pickup and the driver was waiting for us with our name and reservation number on a sign, which was a very comforting start of our visit. We found the hotel to be extremely clean and the room was small... More

My wife and I stayed here for our engagement honeymoon (if that makes sense) and couldn't have been happier. The rooms are nice and clean, even containing at hard drive for movies on demand - not that you should be watching movies when in such a wonderful place. The counter staff were excellent - though spoke broken English - and... More

My husband and I stayed here for 3 nights from the 11th May 2013 - and what a perfect choice we made. The airport pickup was waiting as arranged, which was a blessing after such a long flight from the UK. We were greeted by the hotel manager, Mr Thang and his staff, who were so warm, genuine and caring.... More

We stayed a total of 5 nights in Hanoi and stayed at the Elite and the Essence. Both are lovely hotels. But it was the service that made our stay so special. Everyone really cared! Someone even came with us to put us in our compartment for our train ride to Sapa and even wanted to pick up the taxi... More

This wee hotel goes beyond words... the service on arrival was amazing, Chilled water every time you walk in the door. With 45 degree heat, this is the perfect welcome. The room was small but perfectly fitting, the bathroom was spotless and the bed VERY comfortable. The breakfast was the best we had in the whole country. The location is... More

The Hanoi Elite Hotel was recommended to me by a friend and I initially booked for two nights and stayed for five. The room facilitaties are fantastic and the beds extremely comfortable. They offer an airport pick up and collection service. The breakfast are brilliant too. What really makes this place exceptional is the staff. The team are genuine, friendly,... More

This little gem in Hanoi old quarter was faultless. The staff were extremely friendly and the customer service was unparalleled. Would recommend choosing Hanoi elite over more expensive hotel options. Great value for money