We have stayed here on three occasions over the last four weeks as we have moved between Vietnam and China. This is our haven, staffed by the most magnificent people we have had the pleasure to stay with. Who needs tour guides and agents when you have Linda, Sophie, Mary et al to help look after you. Nothing is too... More

This hotel justifiably prides itself on amazing customer service. Staff are incredibly friendly and genuinely helpful and brighten your day! My room was great, way above average for small hotels in the Old Quarter, breakfast is fine and location good - about 10 mins to the heart of the Old Quarter. I've stayed in a few other Old Quarter hotels,... More

By far one of my best hotel experiences I've had. Staff were welcoming, knowledgable, and extremely kind. Mary, Dee and Sophie were always around to greet us and give us helpful tips to get the best Hanoi experience possible. Facilities were exceptionally clean and you can tell the staff paid careful attention to every detail down to the fresh flowers... More

This hotel has it all without the price. Even has complimentary computer in room. Centrally located and the staff are falling over each other to be helpful. Great breakfast too. Couldn't fault the hotel. Stayed in charming suite which although a bit extra, was well worth it. We felt like the Royal couple!

Great location in middle of Old Quarter. Rooms are clean and well appointed with free high speed wifi and use of computer. Breakfast has a good selection Great value and staff who are more then willing to assist with everything to help you enjoy your stay

Have never been welcomed so profusely at a hotel, even to the extent of checking my taxi fare from the airport and getting the driver to refund about $6.50 as they felt I had been overcharged. We were given a room upgrade, at the front and yet quiet and double glazed. Anything we asked for was provided immediately, advice for... More

The hotel is well located which allowed us to walk to most places. The restaurant was spacious enough to allow us to always be instantly seated for breakfast which had a decent a-la-carte menu. The staff were all very friendly and helpful. We planned a Halong Bay trip through the hotel and were not disappointed. Would def recommend this hotel... More

We stayed here for a couple of days in April, and arrived fatigued and jet-lagged. We had mentioned in passing that we were on honeymoon, but had given it no more thought - but outside our room, after an exchange in Vietnamese, the staff member showing us to the room told us that the aircon required some work, and brought... More

I have stayed in this hotel from APR.29,2013 to MAY.2,2013. Before my stay in hotel, arranged the taxi from the airpot to this hotel to avoid the confusion with local taxi. Please be reminded that do not pay to the taxi driver directly for the taxi fare other than tip. I paid to the taxi driver $20( Taxi fare$18 +... More