Warm welcome from staffs and friendly smile as well. I did like the way who organized for me the tour to halong bay with best price. Hotel with slogan no-smoking but when I smoked , they offer me an astray and no need to go out to smoke. There was an amazing coffee shop nearby, absolutely feeling delicious and deep... More

My boyfriend and I stayed here at the end of my trip to Hanoi, and we had an absolutely terrible experience. Our cable did not work, and when we told the staff, our complaint was blown off and reception said "all rooms were the same." The day after we checked in, man at reception accused me of only booking the... More

Although our stay at the hotel was OK, the management made a $US200 fraudulent charge on our credit card. Despite repeated emails (over 2 months time) requesting the refund they have refused to do so. I paid my bill in full when I checked out only to find the $US200 charge when I returned home. They had our credit card... More

We stayed at Thaison Grand Hotel for half a week and really enjoyed our stay there. Love so much the staff working there best, then the nice room and convenient location. We booked via Agoda.com and got a very good rate for a brand-new 3 star hotel. They provided buffet breakfast for free and it was really good... Highly recommend!

We stayed at this hotel with some friends for 2 nights in March, 2011. Although the hotel was full, the staffs were calm, courteous and very helpful. All the customers were welcoming and nothing seemed to be too much trouble for them.we took up the meal deal offer for the first night, which was excellent value. Breakfast was very organised... More

Great for Thaison Grand Hotel! We were really satisfied with this hotel. Excellent location within walking distance to all shops, Hoan Kiem lake, markets and water puppet theatre. Taxi rank directly outside the hotel so it was very convenient. Comfortable room, and very quiet which ensured a great sleep! Very friendly, helpful staff. The buffet breakfast was lovely and lots... More

We stayed for four night in Feb. 2011 and found the staff to be very helpfull and provided some of the best service of all the hotels in Nth Vietnam. Best of all it is right in the middle of the old market area in Hanoi so my family had a ball shopping. I would recommend this hotel to everyone... More

Everything about this hotel was great :- Staff - Very warm and welcoming and helped us with everything we needed and asked for. They even allowed us to use a room to shower 2 days after checking out. The manager is a very kind guy that is always very happy to help out. Rooms - Very clean, biggest bed I... More

I would likely agree wwith most everything positive said about this hotel in other reviews: spacious, clean rooms with all the amenities. Unfortunately, a disconcerting event upon my checking out put a damper on my memories of my stay here. I reserved a room at the Thaison II for 6 nights at $38/night through an international booking service and pre-paid... More