Good location in the old quarter, comfortable rooms, a great breakfast and helpful staff. They even picked us up from the train station which was a great service after traveling overnight. Would definitely recommend this hotel. Only concern is the lack of an elevator. It is a long walk up to the top floor; you may not like it if... More

We stayed for three nights last week and thoroughly enjoyed our stay. Room was a good size with comfortable bedding and a computer in the room (it worked well and was fast !). Plenty of hot water and air conditioning quite. Our room overlooked the street and had minimal noise while allowing us to have the benefit of large windows... More

I chose this hotel based on the excellent reviews it had received on trip advisor and was not disappointed. In fact, all of my expectations were exceeded! From the moment we arrived, the standard of service was impressive. We were greeted personally, were informed that we had been upgraded and then offered tea and coffee while our bags were taken... More

Serenity made us feel like part of their family since we checked-in. They always make sure your stay is up to par with your expectations and will do anything they can to help if need be. We were skeptical at first, because we dealt with similar hostels, but in the end, they screw you if something bad happens. These guys... More

The hotel is very much like others: clean rooms, air conditioner, etc. They, however, have amazing service and a continually friendly staff. I was amazed at how continually helpful they were. Furthermore, their breakfast menu (free!) is amazing! Great place and I highly recommend

Hanoi Serenity Hotel is a nice hotel tucked away at the less busy street of Cua Dong in the Old Quarters. It is within walking distance from all the attractions such as Hoan Kiem lake, night market and Dong Xuan market. We stayed for 4 nights. The manager, Mr Son and his staff were very friendly and helpful. He arranged... More

I've lived, worked, and traveled in Southeast Asia for nearly 4 years now -- in other words, I'm used to crappy hotels and being scammed. When I saw that the price for the room was only $20 a night, I was really skeptical about the place. However, I cannot thing of one thing bad to say about Serenity Hotel. The... More

The only negative thing about the hotel is you have to walk up the stairs as there no elevators, but after eating all those good food in Hanoi, its a small price to pay. The staff are amazing and very friendly and helpful. The rooms and lobby are so clean and bright. The bedroom is a very good size and... More

Stayed here for a few days before moving out to a 5-star, this is the place i would recommend for if you are looking for great value hotel. Impressed by the helpfulness and enthusiasm of the staffs and especially of the manager named Sun (not sure if i got his name right). Good jobs, guys. My room was clean, spacious,... More