The room was not cleaned sufficiently. I found insects. Hot water was so sparse, you had to take a cold shower. Wifi not working. Amenities are not provided to you consistently. There were days that I did not get the complimentary bottles of water. Breakfast options very limited. Had it not been for a business trip, I would have left... More

There are a limited number of rooms in this hotel that have an adequate view of the lake. We had booked a room with a view of the lake and were given a room 504. The view was primarily of galvanised roof tops and only if one leaned out the window and looked around a corner could a glimpse of... More

Staff were very helpful, English is non exisistant except for one lovely male staff member. Rooms were a little dirty and musty, shower looks good mmmmmmm had big split in bottom and water gushed onto the floor but down a drain. Exchange rates changed a little so keep an eye on that. All in all a good experience

Taxi driver took us to this hotel when we arrived in Hanoi without a booking. Terrible mistake. We were booked in for two nights and only stayed for one. Beds were made but previous guests itinerary left on bedside table, made us wonder if the room was actually cleaned or just the bed made up. Nice terrace but e table... More

I stayed here for 4 nights, resting up as part of a 9 month, 10,000-mile cycle trip with my teenage son (book - Long Road, Hard Lessons). This hotel was exactly what we needed. It was a little away from the backpacker hostels, in a quiet square overlooking one of the large lakes, but still within walking distance of the... More

While staying at Hanoi Lake View Hotel, the staff was very nice and helpfull. They mades us breakfast, showed us where to go, let us use the internet ect. During our time at Hanoi Lake View Hotel the staff also helped us book our wonderfull trips - e.g to Halong Bay, Sapa and the Hanoi city tour (which is very... More

Being about a 10 minute walk from the Old Quarter this hotel has the advantage of being quiet and away from the touts but a good place to explore from. When we arrived we'd been assigned a side room which was far too small for the price. The staff upgraded us to a Lake View room which was a bit... More

We stayed only one night in Hanoi since we went the next day to Halong Bay. The hotel is quite far away from the old quartier of Hanoi. Since we booked in a hurry we didn't realize (while booking) that the hotel is at another lake (hence, not the famous one in old town). However, we booked a lakeview room,... More

Hotel needs a complete overhaul. It was the most expensive hotel we stayed in in Vietnam and was the worst. Breakfast was a joke and don't be fooled by the silver food warmers in the photo, they were always empty. We had a balcony, but no chairs to sit on it. In one of the bedrooms, the ceiling had mold... More