The 14th floor Panorama Restaurant, with excellent views of Halong Bay, is the selling feature of this hotel. Otherwise the rooms were typical, but clean. Service was polite but not especially friendly. Pool was ok, but needs just a little more work skimming leaves from it. Also disappointing that the pool bar no longer operates, even though staff told us... More

Stayed here one night when doing Halong Bay cruise. Staff disinterested, just like robots. Checked in and key would not open the door. Had to wait 20 mins for the problem to be fixed, was told flat battery in lock. assured all good. Went out for dinner, back three hours later and problem with lock again, another 20 min wait.... More

I stayed overnight on 21st March with a small tour group. The view over Halong Bay from a sea view room on the 12th floor is breath taking. The room is quite large and has an opening door onto the balcony. The room is fully equipped with all facilities which one would expect from a four star hotel. However be... More

Insider deal, placed in a room next to the staff/ house keeping work room rather noisey. Woken 3 am by terrible noise had to investigate and get help to resolve the issue. No double glazing so although no noise from the street as we were on 7th floor, An all night karaoke ruined our stay here- recommend if hard of... More

The hotel is large and thus is used by tour companies (mostly Japanese). So, it can be crowded. Front desk was disinterested and they keep your passport during your stay. Neither of these things made me feel like an appreciated guest (unlike almost all the other hotels we stayed in during our two-week vacation). Our bay-view, balcony room was very... More

We stayed for three nights in February. As a group of 6 we had booked three rooms. When we arrived we were taken to three smelly rooms with an awful view. Although complaining and threatening to stay in another hotel we were moved to three beautiful sea view rooms, with amazing views of Halong Bay. Breakfast was nice I especially... More

Terrible service, bad breakfast( I ordered an omelette and asked for another one while she cooking. She just added more eggs but not ingredients. And then cut it into 2 pcs). even charged for additional toilet paper and missing memo board which I never seen. The most terrible thing is they kept my passport for two nights until I checked... More

This is a 4 star hotel, well maintained over time but starting to show signs of wear. So far, in Vietnam, staff are very welcoming, warm, and smiling. On our visit, they seemed stressed and I felt they are working with a knife on their throat. It was our perception when we visited. Room was very clean and quite.

Shouldn't be a four star, if you have to stay in Halong Bay go to the Novotel just along the road. We were disappointed with this hotel from the moment we checked in. There was a man at the reception who was no help at all, he just replied 'no' to anything we asked. The rooms are pretty average, a... More