I stayed at this hotel from April 28 to May 1 with my family, and hate to say that it was not a very pleasant experience.
First the good points about the hotel - this is one of the biggest properties in Pattaya, and is away from the hustle and bustle of walking street and shopping district. The property has...
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Dear Valued Guest,
Thank you for your comments. We are pleased that you enjoyed the facilities within the Royal Cliff. Right now we are working on upgrading our products including the rooms at the Grand and adding additional facilities.
We are very disappointed and saddened to hear that you had a negative experience on our service. Rest assured that your...
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2012 was second visit to Royal Cliff Hotel, ALL staff so so friendly and efficient, stayed in Beach
Hotel and Grand Hotel both offer same good service. Loads of restaurants to choose from at night with good selection of reasonably priced wines. Music and singing in bar in Beach hotel nice way to end an evening, piano player in Grand...
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Dear Valued Guest,
Thank you very much for your compliments. I have shared your review with the team. Our staff are trained extensively on integrity and honesty. We have rewarded the cleaning staff who found your watch.
We hope to welcome you again for the 3rd time in the near future.
Best wishes,
Christoph Voegeli
General Manager
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Royal cliff grand is undoubtedly amongst the best properties in Pattaya, very beautiful views from the rooms. The staff was very friendly and helpful. We were a group of 10 with kids, check in was quick and we got inter-connected rooms. With so many good Restaurants in the hotel, there was no need to go outside for food. The Breakfast...
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Dear Valued Guest,
Thank you very much for choosing to stay at Royal Cliff Grand. We are delighted that you and your family had a great time with us. Just to let you know that we are in the process of developing a magnificent kid's world. On your next visit I am sure your children would love it.
I am...
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I found myself attending an international meeting in Pattaya, Thailand, and had no idea what to expect. I've stayed at fine hotels all over the Far East and have never seen a better arrangement for business meetings. Without exception! The Royal Cliff is a "collection" of buildings on one huge piece of property, almost like separate and distinct hotels. The...
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Dear Valued Guest,
Thank you very much for your compliments. We are delighted that your meeting was a success. We enjoyed taking care of your group.
It was a pleasure to have you and your colleagues as our guests.
We hope you and your family will return to us in the near future.
Best wishes,
Christoph Voegeli
General Manager
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We stayed at The Royal Cliff Grand in late Feb early March.The service was as always super and the various restaurants so good that there is no need to eat anywhere else. The singers and pianists in the lobbies and restaurants are excellent. This is a wonderful hotel and I would highly recommend it.
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Reviewed 28 February 2008
Dear Valued Guest,
Thank you very much for your compliments. We are delighted you had a wonderful time here.
It was a pleasure to have you as our guest.
We hope to welcome you back in the near future.
Best wishes,
Christoph Voegeli
General Manager
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If you want a holiday that you can unwind,relax knowing that all your needs will be taken care of by very helpful and friendly staff THIS is the place.You need not leave the resort as it has everything you need, great eating restaurants all serving fabulous meals with the staff catering for your needs.Narin the manager of the Italian restaurant...
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Dear Valued Guest,
Thank you very much for your compliments. Your encouraging words give all of us inspiration to continually improve. All of us enjoyed taking care of you and your family.
We hope to welcome you back to The Grand soon.
Best wishes,
Janice Ignes
Guest Relations Manager
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One of the most beautiful spaces in the country! I stayed both at the Beach and the Grand Hotel... The best part of the beach hotel was the shore and pool facing room. The hotel staff extended us the best of their services. The Grand hotel was a runaway from the regular.. but yet beautiful. The shower facility in the...
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Dear Valued Guest,
Thank you very much for your review. We are delighted that you had a wonderful experience at Royal Cliff. We enjoyed taking care of you.
It was a pleasure to have you as our guest.
We look forward to your return.
Best wishes,
Janice Ignes
Guest Relations Manager
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One of not so many 5-star hotels in Pattaya. It is situated away from city center (15 minutes drive). Obviously NOT your choice if you are a fan of Pattaya night life, Beach Road, etc. We lived in Grand building wich is the most modern out of four - very nice rooms and decoration. The hotel unlike many other hotels...
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Dear Valued Guest,
Thank you for your kind words. We are delighted you had a wonderful experience with us.
It was a pleasure to have you as our guest.
Looking forward to welcoming you back to The Grand Hotel in the future.
Best wishes,
Janice Ignes
Guest Relations Officer
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The kids loved it. Many pools to choose and children friendly. It is a bit outside located but this is actually good, when you travel to Pattaya. The service of the hotel was great, but the room where we stayed, can use a renovation. Breakfast was plenty and also our kids loved it.
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Dear Valued Guest,
Thank you for your compliments and feedback. We are planning to renovate the Grand rooms this year to offer a more modern ambiance with plans for a stylish bathrooms. This will be completed this year. On your next occasion we hope you will like our new rooms.
We also have plans to open the new kid's world...
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Sadly we only had two nights here in a club room in the Grand Hotel and would have liked to have stayed longer. The atmosphere of the hotel is perfect for a relaxing time - excellent service from smiling, well trained staff who manage the fine balance between hovering over you to anticipating your needs. It's not easy to do...
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Dear Valued Guest,
Thank you very much for choosing to stay at Royal Cliff Grand Hotel. We wished you could have stayed with us longer too. Thank you so much for your kind words and compliments.
I will pass on your feedback to the senior management team.
It was a pleasure to have you as our guest.
We look forward...
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