191 reviews
Travellers' Choice™ 2012 Winner
Luxury
I'm flying back to the states - writing this in Japan's United Club and quite biased coming off an incredible weekend at the Four Seasons Resort - Koh Samui in Thailand.
My wife and I had a week of work in Bangkok, had to get away. We were actually looking at Phuket or Krabi, but flights didn't match up. We...
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Dear banjogo:
We are happy that you have taken the time on your way home to express your pleasure with your experience at Four Seasons Resort Koh Samui. It was great that you decided to rest in Koh Samui after your week in Bangkok.
As a loyal Four Seasons guest, you have chosen our hotels because you can trust that...
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Beautiful hotel. Most attentive staff. Wonderful location. Amazing beach. Great restaurants. What more can you ask for....
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Dear Phillip S:
Thanks so much for the "magical" comments about your recent stay at Four Seasons. I am glad that you were happy with the staff and the Resort as well as our beautiful beach.
I hope we can welcome you both back to the Resort very soon.
Warmest regards,
Brent Martin
General Manager
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Don't be too concerned by some of the petty comments you read on TripAdvisor, this is quite possibly the best Resort experience I have ever had.
My Wife and I stayed with our toddler for 4 nights in November and we still suffer from having to leave. It truly is such an exceptional experience as Four Seasons are the masters...
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Dear WinePleaze:
Thank you so much for taking the time to comment on your stay with us. I am thrilled that we made your family holiday so memorable. I am especially happy that our Executive Chef, Alex Gares, exceeded your expectations with every meal including for your toddler. As you highlighted, we are extremely proud of the incredible array of...
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We stayed in three bedroom villa for two weeks. Everything was fine, except the price for the food and drinks and one minor detail - that there was butler living with us in the main villa building that we were not informed before. Although he was trying to do his best to assist us the privacy was gone and we...
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Dear Ruoninis:
Thank you for your comments and for recommending Four Seasons as being the best hotel on Koh Samui. I am pleased that you enjoyed the service of our team.
Our Private Residence Villas include the services of a live-in butler who provides housekeeping services, cooks and attends to any other requests. I apologize that we failed to better...
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How extremely disappointing! We travelled far over Christmas looking for sun, sand and snorkel. Instead, we had only a few, rare snippets of sunshine over the week. With the rough winds, the seaweed lurches up on the beach, but most disappointingly so does all the rubbish! At low tide, one could see the plastic bags, bottles, and unidentified paraphanelia strewn...
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Dear DemandingTraveller12:
I am extremely sorry that you experienced unseasonably cloudy weather during your special vacation over the Christmas holidays. As you mentioned, the Gulf of Thailand was the center of some extremely high waves during the period of your stay. Although we were fortunate to not feel the brunt of the storm which damaged many seafront areas of Thailand,...
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We celebrated our 5 year wedding anniversary back in November of 2011 at the resort. The resort was aware of our special occasion and made some wonderful arrangements for us without us having to ask. The resort had set up a beautiful private dinner overlooking the water complete with flowers and champagne. Once we left dinner to return to our...
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Dear NCAmom:
Over the years, Four Seasons has strived to provide memories for our guests during special events in their lives. The efforts that our team made for your Fifth Anniversary have apparently succeeded in this regard. We hope that we will see you again so that we can create another memory for you. Maybe we will see you on...
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We are avid Four Seasons customers and were a little disappointed with several things:
The food is not very great and is very expensive except for the breakfast buffet which was very good.
We usually travel with our Grandchildren since the Four Seasons is always so welcoming to children. They are here also except once again for the meals. They...
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Dear Linnea:
I am very disappointed that we failed to provide your grandchildren the special menus that are offered in each restaurant and in your villa. Each menu also offers fun activities to keep them busy. I am sorry that your little ones missed out on this during their first few days. I trust that we have made an adjustment...
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We have just returned from a week at this glorious resort.
Arriving at the resort you are welcomed to the resort by stopping at a sala on the top of the hill. Looking out across the ocean you feel like you are standing on the top of world and you are in for an experience like no other.
The villas...
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Dear AussiExpatinHongKong:
Our team would like to thank you for the kind comments that you made about the service that they provided to you and your son during you week-long vacation at our Resort. Our restaurant team strives to create memories for every guest and they are thrilled that they have achieved that goal with you. The best compliment to...
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I loved the accommodations, the food, and the stunning setting of the resort. All of the staff seem genuinely happy to see the guests, and many went out of their way to speak to me about my experience at the resort. Overall, well-worth the price and hassle to get here. I can't wait to come back!
First impressions are clearly...
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Dear citychic:
I was delighted to read your review of our Resort. You really captured all of the best elements of our Resort, from the moment of arrival, to meals in both the restaurants, and finally lazy afternoons on the deck of your villa. Thank you for taking the time to write. We can’t wait to have you back again...
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If you are looking to get away from it all. If you want solitude while being pampered by attentive staff that magically appear when you need water, a refreshing towel, or a cocktail drink, then this is the resort for you. We stayed for a week in one of the higher villas close to the welcome sala, the library, wine...
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Dear 2travelandeat:
I am so happy that you enjoyed your vacation in November during our Green Season. Although the Resort can seem quite peaceful even during the busier periods, it can be extra special when you seemingly have the Resort to yourself.
Our pastry team consistently produces wonderful treats for our guests. The chocolate croissants are especially yummy!
Let me...
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