Check-in was quick and painless, and my luggage was taken to my room promptly. The room was starting to become slightly dated, but it was clean and all amenities worked. Room service, laundry and house cleaning staff was friendly and performed very well. Food and coffee delivery was quick and laundry returned on time. Overall, great value for money.

I will never stay in the Urbana Sathorn again. It was a decent place when the Fraser looked after the hotel, but since it became Urbana it is a lousy place to stay - it is noisy, expenside for what you get, the pool is crowded with too few chaise lounges and seating, the staff is pooly paid so they... More

At first glance, what a great building with nice looking room! Once i checked in, the dirtiness of the room, lift and corridor, the lack of maintenance with wall paper peeling off, flooring, the dirty swimming pool. There is no no smoking floor and when your neighbour smoked in their room, the whole floor was filled with smoke and that... More

Con 1) upon check in, no one pick the luggage and I have to move it. 2) the room given was horrible run down by lorry and odd shape 3) the attitude of staffs seems don't not give a damn of anything as if I own them thing. 4) food wise so so only, I have stayed better service apt.... More

We were 3 adults 1 youth adult and and 1 baby. We had booked a 2 bedroom suite and was upgraded free of charge to a 3 bedroom suite. TV's in all the rooms with 3 bathrooms, washing machine microwave and full kitchen supply. All in all the best hotel we have stayed in on our many trips to Bangkok,... More

We have stayed in these appartments as a family once a year for the last 8 years and it was always very good. Surprised to find that it is no longer part of the Fraser Suite Group and it shows. Service is slipping, rooms are looking shoddy, there is no little touches like the bowl of fruit and tea and... More

had read negative comments on the front desk staff before booking and unfortunately turned out to be true. i travel to BKK almost 4 times per year and this is the first time i ever experience such unfriendly or even rude attitude from a hotel in this smiling nation. slow check in/check out, the reception trying to save any efforts... More

We just checked in with 2 kids. Our room was upgrade to premium so we were happy in the begining. The appartment is very big with living room, 2 bedrooms and and 2 bathrooms but there are bugs everywhere. it is middle of the night and I cannot sleep as just found one in bed.This is lowest quality I have... More

the next time i go to Bangkok i hope to stay here again. I had an enormous one bedroom apartment that i was upgraded to for no obvious reason. I didn't need any of it but there was a full kitchen and even a washing machine in the room. Would be a great place for a family or a longer... More