Firstly, I had been staying in the stuffy room for 5 nights because the air-condition is not working properly. I had called to the reception and brought up this issue to them. After a long waited, we still do not get any reaction from the air-con neither the response from the reception. We called up again to check the outcome... More

The entrance is about 1 to 2 store wide. Once you enter the hotel from the glass door, the concierge is on your right hand side. As from all the reviews, the staff at the concierge no matter whether they are male or female are very good looking. The male are at the night shift and the female are at... More

There are Mosquitos and fleas inside the room we stayed. We rang and told the staff about it. They didn't sound interested, just acknowledged it and hung up. It was an awful stay, will not return. Staff were too busy looking at their personal phones and their dress code is inappropriate, skirt is too short I definitely will not bring... More

After a midnight flight on Friday, reached hotel at 7 am... Was being told check in time at 4pm!!!! Was thinking the early morning shift knew nothing... We went for a walk n breakfast, came back at 1 pm... The previous guest staying in our room is already checked out but they said they need time to clean the room... More

Enjoy the stay in the hotel during my 4 nights in Taipei in March. It is located at Ximengding and it is easy just to go anywhere. Like the ambient setup in the room and would make a perfect honeymoon suite with the cool lighting as well as the big bathroom for the Elite Room. Not sure why there are... More

I do not think staff is unfriendly, I think they are just not interested, they could not point the exact location of their own hotel in a city map.... Very nice location for Ximendi but I could not find a taxi to drive me to the bus station for returning to the airport, it is just a 10 minutes walk... More

Stayed in this Hotel during the last day of 2012. Room rate is reasonable for the yearend holiday. Booked an Elite room, room size is big and I love the bath room. Hotel is new and clean. The location is in the popular tourist site Ximending. It is a great place to stay. There are a lots of shops and... More

Would have like this hotel better if it weren't for the snotty reception staff. I know they were hired for the coolness factor but hello, still the service industry... and yes that means I expect good service. checking in--first encounter with the staff. I found them very apathetic. The hotel hardware itself was fine. The bathroom was great, and I... More

Reached hotel at 7.30am and was told that there is no available room for early check-in, was a little disappointed that the tall lanky guy didn't even check, but he was nice enough to offer us breakfast coupons. After 30 mins or so, it seems that a new lady has taken over the shift and we were informed that there... More