I stayed in the Kempinski for 3 days. Initially excited, as I have stayed in some very nice Kempinski hotels before, I was quickly disappointed. The room was spacious and clean, but lacked an iron/ironing board, coffee maker, internet connection, and the "mini-bar" was an empty refrigerator. I called for someone to send me an iron, and the front desk...
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Dear Sir,
Thank you for your comments which give us the opportunity to improve our services for you.
Please be assured that we will take all necessary steps to give you the true Kempinski Experience!
Our apologies for the inconvenience, caused to you during your stay. We have implemented a new guest relations system – the Lady in Red –...
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