Dear Mr. David, First of all, I would like to thank you for your comments. It is very important to be aware of our guest’s feedback. The Hotel Alvalade opened its doors in August 2010 and will celebrate 10 years in August this year. During your stay, you have experienced the inconvenience of having just 2 elevators working. The company... More

Dear Guest, Thank you for your comments about Hotel Alvalade. We appreciate all your positive comments about the privileged surroundings of the Hotel and our good relation quality/price. We just regret to know that you didn’t enjoy our Restaurant, but please be sure that we make all our best efforts to provide, to our guests and clients, the best standards... More

Dear Guest, Thank you very much for you time giving us your feedback at TripAdvisor. We’re very happy to know that you consider Hotel Alvalade a “fairly well presented”, “perfectly safe” and “the best (Hotel) in town”, with a very convenient location near the airport, comfortable and spacious rooms and “well-stocked and varied” buffets. We are also training intensively all... More

Dear Guest, Thank you very much for your feedback about your stay at Hotel Alvalade. It’s true that the prices reflect the high cost of living that exists in Luanda, nevertheless, it’s a pleasure to know that you had such a good experience, having lunch at Hotel Alvalade. We really work hard to provide good moments to our guests. We... More

Dear Guest, Thank you very much for your comments. We work hard every day in order to please all our guests. Nevertheless, we are conscious that we are not flawless, that’s why our customers feedback is so important for us, to help us to improve the standards of our service. We’re really sorry for the inconveniences that you had at... More

Dear Sir, First of all, I would like to thank you for the time spent in writing your review. We apologize for your unpleasant experience during the check-in. It is indeed, very difficult to keep up with the high demand of occupancy and avoid these, exceptional, miscommunication issues, between the reception and the housekeeping. The hotel Alvalade rates are adjusted... More

Dear Madam, First of all let me thank you for the review, I would like to advise you that we have installed a security system in our elevators that guests will only access the room floors when inserting their key card. As the system was implemented in May, it might be a minor technical problem that occurred in your experience.... More

Dear Sir, First of all we would like to thank for the time you have spent on your comments, it is always important to have our customer’s feedback, even when it is not positive. Please understand that our prices are adapted to the country's economic and social context. We apologize for the inconvenience regarding the miscommunication with your reservation. We... More

Dear Guest, We would like to thank you for your time in sharing your experience in Alvalade. Regarding our front office team, I can assure that all of them speak English, however some of them speak only the basics. We have changed our linens recently, as well as the pillows (we have now bigger and more comfortable pillows). We have... More