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Hotel Alvalade

4.0 of 5
Av. Comandante Gika, Luanda, Angola
Hotel amenities
Hotel Alvalade
Ranked #8 of 23 hotels in Luanda
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35 reviews from our community

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Nuremberg, Germany
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 28 April 2013

Clean, spacious rooms and bathrooms. At check-in, some keycards got mixed up and some of us had to have them changed at reception. At the bar the staff was unflexible regarding putting the drinks on the room bill. Good breakfast buffet. ONe of the elevators wasn't working properly. One of our rooms had a wet carpert and smelled very mouldy.

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London, United Kingdom
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 April 2013

As previously I'll try to be as unemotional as possible about this hotel. This can be difficult when in my opinion the hotel really is taking advantage of its clientele, as others in this city may well be doing too. This is reputedly one of the most expensive countries in the world...and presumably such hotels are thoroughly enjoying excellent profits... More

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TDHotels, General Manager at Hotel Alvalade, responded to this review
8 April 2013

Dear Mr. David, First of all, I would like to thank you for your comments. It is very important to be aware of our guest’s feedback. The Hotel Alvalade opened its doors in August 2010 and will celebrate 10 years in August this year. During your stay, you have experienced the inconvenience of having just 2 elevators working. The company... More

Strasbourg
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 23 January 2013

I travel monthly in Luanda since 2010 and since the Skina and other new Hotels are open, The Hotel Alvalade is just ok for the price. Location is next to Alvalade Area where are embassies, consulates, great and expenses villas. If your meeting are scheduled in the center, forget this Hotel. Rooms are small but (it used to be very... More

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TDHotels, Manager at Hotel Alvalade, responded to this review
7 March 2013

Dear Guest, Thank you for your comments about Hotel Alvalade. We appreciate all your positive comments about the privileged surroundings of the Hotel and our good relation quality/price. We just regret to know that you didn’t enjoy our Restaurant, but please be sure that we make all our best efforts to provide, to our guests and clients, the best standards... More

Aigina
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 22 January 2013

Let me say at the first that the Alvalade does try, and having known it since the day it first opened it's doors, it does improve... slow progress, but progress. The hotel is fairly well presented, and for all I have ever heard, perfectly safe. The rooms are perfectly comfortable. Check-in and room servicing are not always smooth, but once... More

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TDHotels, Manager at Hotel Alvalade, responded to this review
7 March 2013

Dear Guest, Thank you very much for you time giving us your feedback at TripAdvisor. We’re very happy to know that you consider Hotel Alvalade a “fairly well presented”, “perfectly safe” and “the best (Hotel) in town”, with a very convenient location near the airport, comfortable and spacious rooms and “well-stocked and varied” buffets. We are also training intensively all... More

Brasov, Romania
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 December 2012

Luanda is the most expensive city in Africa and this hotel is one of the most expensive hotels in Luanda. You've been warned! Starting from this point, I just want to share some tips about Alvalade. The hotel is not far away from the International Airport - this is the main pro. Luanda is a huge city with a crazy... More

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TDHotels, Manager at Hotel Alvalade, responded to this review
15 January 2013

Dear Guest, Thank you very much for your feedback about your stay at Hotel Alvalade. It’s true that the prices reflect the high cost of living that exists in Luanda, nevertheless, it’s a pleasure to know that you had such a good experience, having lunch at Hotel Alvalade. We really work hard to provide good moments to our guests. We... More

Tampa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 11 November 2012

I have stayed here three times and each time I had problems at and after check in. The first time I was given a room key that did not work. I went back to the front desk and it took half an hour to get another key. When I went back to the room, I found that they had given... More

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TDHotels, Manager at Hotel Alvalade, responded to this review
17 November 2012

Dear Guest, Thank you very much for your comments. We work hard every day in order to please all our guests. Nevertheless, we are conscious that we are not flawless, that’s why our customers feedback is so important for us, to help us to improve the standards of our service. We’re really sorry for the inconveniences that you had at... More

Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 30 October 2012

Booked to spend two nights on a business trip into Luanda. Check in was an experience as the staff offered me a room that was not ready and it took another 30 minutes to find an alternative room. $420 for a standard "special" single room is not only steep but over-priced for the room quality. Communication was difficult as majority... More

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TDHotels, General Manager at Hotel Alvalade, responded to this review
31 October 2012

Dear Sir, First of all, I would like to thank you for the time spent in writing your review. We apologize for your unpleasant experience during the check-in. It is indeed, very difficult to keep up with the high demand of occupancy and avoid these, exceptional, miscommunication issues, between the reception and the housekeeping. The hotel Alvalade rates are adjusted... More

Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 14 July 2012 via mobile

Rooms are very comfortable, quiet and spacious, although airconditioning doesn't always work properly. Trouble with elevator doors and key cards. You don't send a guest up to her room with a bust lock 3 times telling her she wrecked the key card. Breakfast is great if you don't mind waiting for coffee 30 minutes.

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TDHotels, General Manager at Hotel Alvalade, responded to this review
18 July 2012

Dear Madam, First of all let me thank you for the review, I would like to advise you that we have installed a security system in our elevators that guests will only access the room floors when inserting their key card. As the system was implemented in May, it might be a minor technical problem that occurred in your experience.... More

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 29 June 2012

Start off with the restaurant. It is only a buffet. The food is always luke warm. The soup is always hot, but who can drink $75us worth of soup. Every meal is $75us. I realize that some business travellers don't have to justify their expenses. I get $100us based on the state depr per diem rates. The room service is... More

Was this review helpful? Yes 1
Management response:
4 July 2012

Dear Sir, First of all we would like to thank for the time you have spent on your comments, it is always important to have our customer’s feedback, even when it is not positive. Please understand that our prices are adapted to the country's economic and social context. We apologize for the inconvenience regarding the miscommunication with your reservation. We... More

Houston, Texas
Top Contributor
86 reviews 86 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 June 2012

This review is based on several stays at the Alvalade. The Alvalade was once the best hotel in Luanda, but other newer hotels have robbed its business. All air crews used to stay at the Alvalade, but most have now moved to the Talatona closer to the airport. Check in can be an ordeal, as staff speaks only Portuguese and... More

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Management response:
4 July 2012

Dear Guest, We would like to thank you for your time in sharing your experience in Alvalade. Regarding our front office team, I can assure that all of them speak English, however some of them speak only the basics. We have changed our linens recently, as well as the pillows (we have now bigger and more comfortable pillows). We have... More

 
 
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Additional Information about Hotel Alvalade

Also Known As:
Alvalade Hotel Hotel Luanda
Alvalade Hotel Hotel
Alvalade Hotel Luanda
Address: Av. Comandante Gika, Luanda, Angola
Region: Angola > Luanda Province > Luanda
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 23 hotels in Luanda
Price range (per night): $447 - $551
Hotel Class:4 star (4*)
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