The clerk at desk was so rude. Tried to check in and she said she was on break. Told us to come back later. Did so and the she said (at 2) that there no rooms and cleaners were on break. Clerk in evening (short hair, glasses, female) was lovely. The daytime clerk was also very rude the second day.... More

I have to say Rachel Huerta our front desk clerk added much joy to our stay. Her meet and greet personality was so fun. We were they with Bernina and loved the hotel. The only problem for us was when we got there we were after dinner, then stayed on nights where there was no dinner and we didn't have... More

Let me preface this by saying that I normally stay at the Marriott Brand of properties, but my corporate travel liason booked this, as I was in town on business. The staff/front desk, was VERY polite, friendly, and helpful where they could be. The room and premises seemed very clean, and well taken care of. The breakfast was good, and... More

My daughter's dance team had a block of rooms reserved at the Staybridge for a weekend competition. Even though the block of rooms was gone when I went to make my reservation, and EVEN THOUGH they told me day after day as I called to check that they were COMPLETELY BOOKED UP for the weekend, I went on Priceline, did... More

The night I arrived they were doing work on one of the elevators. They were using some kind of paint solvent or stripper or varnish of some sort. The smell was horrible. Going up the elevator I literally had to HOLD MY BREATH because of the fumes. Got to my room and fumes continued so I opened my windows. The... More

A major asset of this Staybridge is its location -- close to shopping, many restaurants, and movie theatres; a quick walk to the train; central to both Aurora and Naperville. The room was clean (although the sofa sagged), the bed and pillows comfy, wifi and cable channels more than adequate. Having a kitchen, including microwave and full size fridge, was... More

I have stayed with the Staybridge before in a different city and had an average to good experience. However, this time I was disappointed in the set up of my room. The hotel is clean and the staff is great but the room I was stuck in was not very impressive. I had small holes in the walls of my... More

We (3 adults and 3 small children) had a one bedroom suite with kitchenette (which was nice). Room was nice and clean. We were impressed with the breakfast bar which had several options. The kids enjoyed the swimming pool. The staff is very friendly. The only problems I encountered is that the Wi FI at times did not work or... More

This hotel was very close to many stores and restaurants. I only stayed one night for business. The bed was comfortable and the hotel seemed clean. There was a variety of choices for breakfast. I only wish they would have put down more salt or sand in the parking lot as it was pretty icy.