We stayed in a two-bedroom house with a sloping lawn that meandered down to the lake. The house was quite large -- two bedrooms, two bathrooms, full kitchen, dining area, and a step down into a full livingroom with pull-out sofa and fireplace. Good internet and cable TV. As soon as we checked in, around noon, we arranged through reception...
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My wife and I shared one of the two houses (kind of like side-by-side townhouses with a Guatemalan twist) with another couple over the New Year holiday. We found it to be perfect for what we needed - comfortable and safe. The house had two full bedrooms, each with own bath, a living room with fireplace (it gets quite cool...
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If you don't require a 5-star experience, this place can offer a reasonably good experience for the price. In this area, you can spend a lot on a nice place or go dirt-cheap and fearing for your safety. Overall, our stay at this hotel was fine. But the manager/owner did rip us off when it came time to check out,...
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I stayed at the Hotel San Buenaventura for 4 nights in August. I called and got a rate of $50 for a room including breakfast which was better than internet rates that I saw. The hotel is beautiful with simple rooms with Guatemalan rugs, blankets, etc., and lovely well-kept grounds, a pool, hot tub, children's playground and views of the...
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We were recommended this place by locals who had stayed multiple times here and raved about it. They were very disappointed in how much it's changed this time. We got a 2 BR suite since there were 4 of us. It had 1 room with 2 double beds and 1 room with 2 single beds. 2 full baths which had...
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Unfortunately, the arrival of this guest was handled by a new employee at our reception desk who put the guest in a unit without arranging a maintenance inspection beforehand. The complaint about the conditions was directed to reception, but the same employee failed to notify the management when the refrigerator couldn´t be immediately repaired. Certainly if the guest had insisted...
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when you get a gut feeling like something is not right.... trust it
when you think something is too good to be true....it is
when someone speaks to you rudely......you can expect the same treatment the next time they speak to you
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It is difficult to respond to bad reviews that lack specific substance. However, management at our hotel has been trained to be aware of guest-employee relations and to do it´s best to correct any lack of courtesy. We are not aware of any complaint made in this case.
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The hotel is situated right by the Nature Reserve and on the shore of Lake Atitlan. The location couldnt be better for a quiet, romantic get away (Pana is a 5 min tuk tuk ride away). Rooms are spacious, well kept and u can always get one of the suits which are also very good value for money given their...
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We stayed in a large suite with another couple, 2 bedrooms kitchen the staff was excellent, the accommodations clean, and comfortable. We only had breakfast in the restaurant but it was very good. I feel for the space comfort the price was reasonable.
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Avoid this place like the plague, unless you like paying $160 for a YMCA-camp like experience. Came here because TripAdvisor gave such great reviews and wanted to spend a nice place for christmas. I do not know what planet they are on, perhaps they have never traveled in developing countries before. I know that for $160 here you should get...
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Prices for our units vary between high and low seasons. The highest daily price we charge for a suite for two during Christmas season is $156 USD. This includes the 22% in taxes charged by the Guatemalan government. The same suite for most of the rest of the year is $123 USD.Single and double rooms are less expensive. These prices...
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We came to this hotel many times. It will always be my favourite place at Lake Atitlan because of it´s spectacular setting directely at this beautiful lake. Beautiful views from the terrace, and it is nice to have breakfast or dinner and just enjoy the beautiful setting. Another great thing is the tropical garden and I find it also very...
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